- Report: #191412
Complaint Review: RocTel Corporation - Rochester New York
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RocTel Corporation
4 Commercial Street, 6th Floor Rochester, 14614 New York, U.S.A.
Phone:
877-282-8574
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RocTel Corporation fraudulent billing, using cookies to capture info to sign up for Privacy Plus VoiceMail, does not cancel Rochester New York
I have beentrying to discontinue a service that I did not sign up for, and have been trying to cancel since. Here is a timeline of events:
April 16, 2006 I was using the web-site DailyFreebies.com, which is where Privacy Plus Voice Mail cookies captured my information without my authorization or knowledge.
April 17, 2006 Received a message on my home phone that I was signed up for Privacy Plus Voice Mail service. I called immediately (April 17) to cancel, and was told that I would be canceled. I told the representative that my information was captured without my consent, and I was told by her what do you expect scanning free web-sites.
May 12, 2006 Received another message from Privacy Plus Voice Mail that a second month of billing was beginning. I again called and spoke to customer service representative Kim. I told her about the message, about my calling last month to cancel, and she told me that I was indeed canceled. I told her again that I had no contract with Privacy Plus, and that they do not have my signature on any contract. Kim told me that we don't need your signature. I told her that if this harassment continues with the phone calls from Privacy Plus about a service I have now tried to cancel twice, that I was contacting Better Business Bureau.
May 13, 2006 Received my monthly Qwest billing and it shows Privacy Plus billing me on April 20, 2006, well after my first phone call to cancel.
I don't know what I have to do to stop service. Every time I call, I am told that it is canceled, yet I received a bill.
Christine
Phoenix, Arizona
U.S.A.
April 16, 2006 I was using the web-site DailyFreebies.com, which is where Privacy Plus Voice Mail cookies captured my information without my authorization or knowledge.
April 17, 2006 Received a message on my home phone that I was signed up for Privacy Plus Voice Mail service. I called immediately (April 17) to cancel, and was told that I would be canceled. I told the representative that my information was captured without my consent, and I was told by her what do you expect scanning free web-sites.
May 12, 2006 Received another message from Privacy Plus Voice Mail that a second month of billing was beginning. I again called and spoke to customer service representative Kim. I told her about the message, about my calling last month to cancel, and she told me that I was indeed canceled. I told her again that I had no contract with Privacy Plus, and that they do not have my signature on any contract. Kim told me that we don't need your signature. I told her that if this harassment continues with the phone calls from Privacy Plus about a service I have now tried to cancel twice, that I was contacting Better Business Bureau.
May 13, 2006 Received my monthly Qwest billing and it shows Privacy Plus billing me on April 20, 2006, well after my first phone call to cancel.
I don't know what I have to do to stop service. Every time I call, I am told that it is canceled, yet I received a bill.
Christine
Phoenix, Arizona
U.S.A.
