#20
Sat, March 16, 2002
upon reporting my problem to the corporate office which handles complaints, i was promptly called back by a representative who wanted to know what had happened and how they could make it right. they offered to replace the door upon their inspection, or have it repaired for me. by the time they called, the door had been made workable. although the local store did not offer any solutions, the corporate office did. i am pleased with their follow-up and handling of the situation. my wedge was returned, repaired and in good condition. the men who delivered the piece were very considerate of my home and furniture. they took time to place the item and unwrap all protective covering. they moved my furniture back into place for me. in the end, i am pleased with their overall handling of the situation. I wanted to make sure this comment is included with my complaint in order for a fair overview.
thank you,
n. rice