Christi
Dallas,#2Consumer Comment
Thu, May 15, 2003
I read the initial report a while back (I was in the market for furniture and was doing some research). I shopped several furniture stores and in the end the products and prices at Rooms to Go couldn't be touched. Also, the salesperson that assisted me was EXTREMELY helpfull and professional. That caught me off guard because I know these guys work a lot of hours for very little commission and there is a high turnover in these types of retail establishments. I went ahead and went with Rooms to Go and was admittedly a bit leary. I even went so far as to schedule a Thursday and a Friday off (setting my furniture delivery appointment for Thursday morning) "just in case". We got a phone call the Monday before confirming our appointment for Thursday (delivery tentatively being between 7AM and 11AM) and another confirming phone call at 7:15AM (which was a bit early to be awakened on a vacation day but, hey at least someone called) on that Thursday asking if we could still accept delivery that morning. I left the house for 5 minutes (at about 7:45am) to take my daughter to school and when I got back they were there (right on time). They were very cautious when moving the furniture in and even after they got the furniture in and happened to notice that I didn't quite like where the furniture was positioned they helped me maneuver stuff around until it was to my liking (which they did NOT have to do). Also, I hadn't had time to get my old furniture into our gameroom (which just so happens to be up a flight of WINDING stairs) and they OFFERED to move that for me as well (which being a woman I gladly accepted) and were just as cautious and professional with that furniture. I didn't have to think twice about handing each one of them a nice fat tip before they left. The furniture is beautiful (leather) operates as expected and I will be going BACK to Rooms to Go to purchase my new master bedroom furniture. I'm sorry that your experience was bad but speaking as a customer for the Rooms to GO in Dallas - nothing but STELLAR.
Stephen
Stone Mountain,#3Consumer Comment
Wed, May 14, 2003
I found this site by accident and it is quite informative. Make me go WOW! Rooms To Go is all the rage here in the Atlanta Metro area. I've never heard of any complaints. My ex-fiancee purchased a set of living room furniture and it did arrive with pulling from the seams damage. RTG came and fixed it, but she had to stay home. Thanks for the insight. I'll think twice before purchasing from RTG!