- Report: #1018623
Complaint Review: Roomstays.com - Internet
Reported By:
anonymous -
Saint Paul, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Roomstays.com
Internet, United States of America
Phone:
Web:
www.roomstays.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Roomstays.com Travres Charged in dollars instead of Mexican pesos - about 10 times cost Internet
I reserved a room at the Mendoza hotel in Guadalajara. Many offers on the web for about $60. One of the offers was for $520 or so pesos. I made that booking. My credit card was charged in dollars. I called Travres, the name and number on my credit card to report the exchange rate error. The phone number 877 283 5585, off the bat, gives a whole of of options to select from - a wide variety of billing problems. When I had an agent on the line she told me the charge was correct and that as they were a US company, the charge was in dollars. I pointed out the most expensive room in that hotel is around $100, she answered, you clicked so you owe the money. When I asked for the agent for her name, the address of the company or the name of the supervisor, I was told that the line was bad ans she could not hear what I was asking. I then contacted Roomstays.com which had sent us an email confirming the room. I was initially told the currency issue would be investigated. Then no further communication. Upon re-emailing Roomstays customer service, I was told Roomstays was a US company and the bill was in dollars. I pointed out that the hotel did not have any room in that range and that it was clearly a mistake. I was told hotels are more expensive a Christmas and we had a nice room. 8 times more expensive?
a rip off taking advantage of the similarity between the 2 currency symbols.
a rip off taking advantage of the similarity between the 2 currency symbols.
