- Report: #1392872
Complaint Review: Route 6 Automall KIA - Swansea Massachusetts
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Route 6 Automall KIA
1049 GAR HWY RT 6 Swansea, 02777-1821 Massachusetts, USA
Phone:
888-564-9163
Web:
route6automall.com
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Route 6 Automall KIA RT 6 Automall Extreme price gouging and unethical treatment Swansea Massachusetts
I went in on a Sunday by myself to look into the Niro and ended up leasing it. Not even 24 hours later I realized the car was not for me and I wanted to work something out bc surely the paperwork had not been processed completely in that amount of time. I called and emailed and didn't hear anything from the salesman I had worked with. Almost two days later and after emails and calls I finally received a call from the salesman saying there's nothing he can do. And that was that.
Furious and extremely upset I called and spoke to the sales manager. We set up a meeting for that evening. Long story short, I ended up putting even more money down and leased a Sportage. It is the most basic model. Small touch screen, no leather interior and no moon roof. I was shocked at the monthly payment but was informed that it was so high bc the payments from the Niro were being rolled into the Sportage. Reluctantly I moved forward with the lease. Flash forward I was still feeling uneasy about my experience there and didn't feel right about it at all.
I went to a local Jeep dealership and after appraising the Sportage they wanted to look at my Kia contracts bc they too knew something was off. Turns out I was the victim of price gauging and unethical treatment by Route Six Auto Mall. They priced the Sportage over $10,000 over the MSRP and never rolled the payoff amount of the Niro into the Sportage contract.I then went to the MA attorney general for help in mediating this. The MA attorney general recently informed me that after several calls, emails and letters we have yet to hear from Route Six Auto Mall.
I'm at a standstill with this. I can't cut ties with Kia and Now that they have my signature and money they're clearly ok with ignoring me. I've paid almost $8,000 and yet my payment is still $420 a month. I have excellent credit as well. This makes me furious. I could be leasing a Cadillac with those numbers. I'm currently in talks with the Kia Customer service in hopes that they can at least help me lower my monthly payments. At this point that's the least that I'm asking for.
Bottom line is, if you're a novice to the car industry and are looking to purchase or lease a vehicle learn from my massive mistake and STAY AWAY FROM ROUTE SIX AUTO MALL.
2 Updates & Rebuttals
Robert
Irvine,California,
USA
Buyers Remorse
#2Consumer Comment
Tue, August 15, 2017
What you have described here is a classic case of "Buyer's Remorse"
Contrary to what you may think should happen, buying a car is not like buying a shirt. You can't just turn around and return it the next day if you don't like the color. The second you sign the paperwork the car is YOURS, there is NO "Cooling Off" period for cars.
You don't say what was included in this $10,000. Are you including tax, title, other fees, and any extras which I am sure they talked you into? But even if they did sell it to you for more than the MSRP it is YOUR responsibility to determine if the price they are charging is what you want to pay BEFORE you actually buy it. If the price is too high you can either negotiate a lower price or walk away.
But then you went to a JEEP dealer to have your KIA appraised. Really? So are you the type of person who goes and has their Diamond Ring appraised at the local Fast Food resturant?
Of course the other dealer is going to tell you that you got a horrible deal. Why...because they want you think that THEY are the "good guys" so they can do the exact same thing to you on your next car. Sorry but you do sound like a novice car buyer and one that needs to find a relative/friend who can be with you when you go buy a car.
As for your payments, again where in your contracts does it say that you can pay less after a certain amount of time. Let me tell you...NO WHERE. It states you have a set payment for a specific amount of time. There are no discounts or "gold stars" for doing what you made an agreement to do.
As for your Sportage...enjoy your new car and your $420/month payments.
coast
Florida,USA
You didn't do your homework
#3Consumer Comment
Tue, August 15, 2017
The attorney general cannot help you because merchants are not required to observe market pricing in a free economy. You are suffering from two cases of buyer’s remorse.
“Bottom line is… STAY AWAY FROM ROUTE SIX AUTO MALL.”
That is incorrect. The bottom line is to avoid impulse buying and always do your research prior to a major purchase.
Happy motoring!
