- Report: #1325726
Complaint Review: Rove Concepts - Vancouver British Columbia
Reported By:
Miimiii -
Port Townsend, Washington, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rove Concepts
990 W. 7th Avenue Vancouver, V5Z 1C3 British Columbia, Canada
Phone:
(800) 705-6217
Web:
www.roveconcepts.com
Categories:
Business Rating:
(0)
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Rove Concepts Rove Concepts Womb Chairs FADE Vancouver British Columbia
I bought a Saarinen womb chair replica, from Rove Concepts online, which was beautiful until it began to fade about nine months later. When I corresponded with the claims department, I was told that fabric issues were not covered under Warranty. I was asked whether the chair was sitting in a sunny spot. I told him that I live in Washington State, which is not particularly known for its abundance of sunny days. He said that my husband and I caused the problem through "general use" or sitting on it.
We picked up the chair in Ferndale, WA, to avoid the $500 delivery fee from their warehouse to our home (87 miles).
I could include a frustrating exchange between myself and the customer service representative, and will be happy to do so for anyone who is interested in seeing it.The bottom line is that I do not know when I have felt so frustrated with a business. RC simply does not care about my problem and will make no attempt to do anything to alleviate what is obviously a serious problem with the fabric which was "imported from Denmark," simply because it is "not covered by Warranty."
My concerns were totally dismissed.
