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  • Report:  #712163

Complaint Review: Royal Management - san Antonio Texas

Reported By:
fedupinTX - Rio Grande City, Texas, United States of America
Submitted:
Updated:

Royal Management
25331 IH10 West. Suite 101 san Antonio, 78257 Texas, United States of America
Phone:
8002338572
Web:
Categories:
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Part 1
I was hired as a MIT for the Rio Grande City, TX Branch 11/1/10. While I was being trained by some guy named Sixtos, I found the customer service procedures to be quite unethical. I listened to the calls being made by the two girls that were there before me and heard comments like "why are you hiding"....... "I'm going to go and take all your stuff"...... "If you don't have money to pay your bills, how do you live? I have never in my life heard anyone speak that was to a customer. Not only that but this so-called Supervisor told the girls to call ALL the numbers on the account and leave threatening messages. I was disgusted and vowed that things would change as soon as I took over. Mr. Sixtos leaves the store with a 37% slow file and as of 3/19/11 at 12pm; I got it down to 21.75%. I find this to be pretty amazing and so did my superiors.
Here's the kicker, I had a new Supervisor named Bo Pena  and Ive noticed some weird stuff happening with the money from certain accounts so I took notes on a sticky note and dated the info 1/20/2011, the transactions were forged with my signature (a decent one but still forged) by Nancy, the girl that got hired 11/12/10. This was the first encounter. I let BO know. NO REPLY. Mind you this was by text cause thats the form of communication he wanted at all times.

Part 2 starts with "Thursday"


3 Updates & Rebuttals

fedupinTX

Rio Grande City,
Texas,
United States of America
Slander and Harrassment Update

#2Author of original report

Thu, March 31, 2011

Now I am accused of everything that I caught Nancy doing. They're trying to file charges on me for "forgery and fraud". I feel violated in so many ways. I expected retaliation but NEVER to this extent. When I spoke to Dan Belcher, I felt cornered. I let him know that I had proof on my phone about everything that was going on. That I sent everything to my Supervisor, Bo Pena. He asked me why I didn't call him to place a grievance. I let him know that I was following my chain of command. Now all the information that was proof  recorded on my phone is gone. How? Well, I called the cellular company that I'm with, went to a local store and a close friend that works for the Cellular company and asked them all if my texts could be erased remotely. i got the same answer from all resources: "they can fall off after 30 days". The thing is, it wasn't even a month before they were deleted from my Blackberry. ONLY the text messages to my supervisor about the concerns I had about theft were deleted. Interesting right? My integrity was questioned and this was so demeaning. Now, I fell like I can't go on with my daily life. I was supposed to recieve my last check this Monday but I haven't. I called the Home Office in San Antonio only to get the run-around. They had me on hold for a while then came back on the line to get my address and contact number (which they have on file). I have yet to get a call back. i called the office where I was employed to find out if it was sent there, only to be told to call Home Office. I'm concerned that I will not be getting paid. nancy's husband works for Border Patrol and now I believe that they were told that I was "smuggling illegal aliens". Considering I live very close to the Rio Grande, anyone that drives out of where I live gets stopped by Border Patrol.


fedupinTX

Rio Grande City,
Texas,
United States of America
Slander and Harrassment Update

#3Author of original report

Thu, March 31, 2011

Due to me providing proof that an employee was stealing money from certain accounts/customers, i was forced to resign. Now, Royal Management is steadily trying to file charges against me for "forgery and fraud". This is demeaning and hurting my reputation to the point that I can't find employment now. I believe that the higher mangement in this company is capable of distoring the truth with lies. They slander my name and I feel that this is one the of things I can do to defend myself. I expected retaliation but NOT to this extent. I'm stressing out and I feel like I can't go on with my daily life. When I spoke to Dan Belcher about the situation on 3/21/2011 (Monday), I felt cornered and insecure. He was cold and unwilling to help me in the matter. He questioned my integrity which was very uncalled for. He stated to me that if they found that "I" stole money, they would press charges on "ME". Of course this was after I let him know that I gave my supervisor proof that Nancy was stealing money from "charged-off" accounts. He assumed that I never contacted my supervisor about this issue but I had. Several times. I had proof of this too. It was all on my phone (text messages). My Text messages proving this had disappeared from my BlackBerry phone. But how? I called the cellular company, went to a store and even asked someone I know personally to ask if text messages can be removed remotely. All of these resources gave me the same response, "only if the texts are over 30 days they will fall off your phone". The thing is I hadn't reached 30 days when they got removed and ONLY the messages to My supervisor were deleted. Interesting right? Nancy's husband works for Border Patrol and now anyone coming out of the parking lot of where I reside gets questioned by Border Patrol. They were informed that I was "suggling Illegal Aliens". Considering where I live and how close I live to the Rio Grande, they have to check. This has just turned into a game.
I did nothing but regain the trust from customers and I even put my own money to fix the office. I had to practically beg for new carpeting due to it being over 10 years old and so dirty that people didn't feel comfortable being in there. I provided superior customer service at all time. Something that the customers weren't used to from that office. Something needs to be done and it needs to be done fast.


fedupinTX

Rio Grande City,
Texas,
United States of America
Slander and Harrassment Update

#4Author of original report

Thu, March 31, 2011

Due to me providing proof that an employee was stealing money from certain accounts/customers, i was forced to resign. Now, Royal Management is steadily trying to file charges against me for "forgery and fraud". This is demeaning and hurting my reputation to the point that I can't find employment now. I believe that the higher mangement in this company is capable of distoring the truth with lies. They slander my name and I feel that this is one the of things I can do to defend myself. I expected retaliation but NOT to this extent. I'm stressing out and I feel like I can't go on with my daily life. When I spoke to Dan Belcher about the situation on 3/21/2011 (Monday), I felt cornered and insecure. He was cold and unwilling to help me in the matter. He questioned my integrity which was very uncalled for. He stated to me that if they found that "I" stole money, they would press charges on "ME". Of course this was after I let him know that I gave my supervisor proof that Nancy was stealing money from "charged-off" accounts. He assumed that I never contacted my supervisor about this issue but I had. Several times. I had proof of this too. It was all on my phone (text messages). My Text messages proving this had disappeared from my BlackBerry phone. But how? I called the cellular company, went to a store and even asked someone I know personally to ask if text messages can be removed remotely. All of these resources gave me the same response, "only if the texts are over 30 days they will fall off your phone". The thing is I hadn't reached 30 days when they got removed and ONLY the messages to My supervisor were deleted. Interesting right? Nancy's husband works for Border Patrol and now anyone coming out of the parking lot of where I reside gets questioned by Border Patrol. They were informed that I was "suggling Illegal Aliens". Considering where I live and how close I live to the Rio Grande, they have to check. This has just turned into a game.
I did nothing but regain the trust from customers and I even put my own money to fix the office. I had to practically beg for new carpeting due to it being over 10 years old and so dirty that people didn't feel comfortable being in there. I provided superior customer service at all time. Something that the customers weren't used to from that office. Something needs to be done and it needs to be done fast.

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