- Report: #327020
Complaint Review: Royal Sunset Hotel Sunset Group Fishermans Villagesunsetlagoon Summerbay Resorts Manuel Novelo - Cancun Other
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Royal Sunset Hotel Sunset Group Fishermans Villagesunsetlagoon Summerbay Resorts Manuel Novelo
Bkvd. Kukulcan.k.m.10.5, Cancun, 77500 Other, U.S.A.
Phone:
998-881- 45-00
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Royal Sunset Hotel, Sunset Group, Fishermans Village,sunsetlagoon, Summerbay Resorts, Manuel Novelo, Beware of inexpensive vacation offers, don't buy vacation club memberships Cancun quintana roo, mexico
I was contacted about an inexpensive vacation from Summerbay Reorts. For around $500.00 I was to receive several days at two different Florida resorts, a cruise to the Bahamas, 4 nights in Mexico, and a trip of my choice. When I declined they dropped the price to $249 and I accepted, but I agreed to attend a 90 minute presentation. Later they called me because I hadn't booked a trip and finally I booked the trip to Mexico and I had to pay a few more fees, but it wasn't that much more.
To make a long story short, my wife and I ended up signing a contract to stay at three of the Sunset facilities in Quintana Roo. This was amazing to me because we have always made good decisions and our credit rating is over 755. We really didn't want this deal and it wan't our kind of place, although we have traveled in Mexico before and loved it. I must say their sales staff has this down to a science. They actually intimidate you with kindness and complements. There were at least 20 to 25 other couples in room with us and I didn't see even one get up and leave without signing. Every couple minutes a champagne cork would pop and everyone would applaud when someone signed.
The whole time my gut was telling me not to sign, but I signed anyway.
When we got home we had buyers remorse and decided to do a little research on the internet, we found the same or similar packages for sale, pages of them, from $5000 to $16,000 for the same resorts as well as for many other resorts. Our package had started out at $87,500, but to get us to sign they had dropped the price to $47,000. They kept telling us that if we ever got tired of the package they would buy it back no questions asked. We were told that the memberships appreciated 10% to 15% a year. We also found tons of unhappy customers for a variety of reasons.
The good thing we found on the internet was a Mexican law guaranteeing a 5 day right of recision. When I called the sales manager, Manuel Novelo, he turned from this wonderful person with a delightful sense of humor into an angry man who told us we had signed away our right of recision, and said he would take $25,000 from us and that he would destroy our credit. When we checked our contract, sure enough, we had signed away our rights. Within an salesperson, Rabah Taright, called and also threatened our credit.
They followed through and we now have a $25,000 charge on our credit card even though it is illegal to have someone sign away the right of recision.
My wife now crys alot and we both have a hard time sleeping. We feel stupid and humiliated that we let ourselves be taken advantage of this way.
They use your best human qualities against you. Their tactics are subtle, but calculated and totally unscrupulous. Beware!
Colorado
greeley, Colorado
U.S.A.
To make a long story short, my wife and I ended up signing a contract to stay at three of the Sunset facilities in Quintana Roo. This was amazing to me because we have always made good decisions and our credit rating is over 755. We really didn't want this deal and it wan't our kind of place, although we have traveled in Mexico before and loved it. I must say their sales staff has this down to a science. They actually intimidate you with kindness and complements. There were at least 20 to 25 other couples in room with us and I didn't see even one get up and leave without signing. Every couple minutes a champagne cork would pop and everyone would applaud when someone signed.
The whole time my gut was telling me not to sign, but I signed anyway.
When we got home we had buyers remorse and decided to do a little research on the internet, we found the same or similar packages for sale, pages of them, from $5000 to $16,000 for the same resorts as well as for many other resorts. Our package had started out at $87,500, but to get us to sign they had dropped the price to $47,000. They kept telling us that if we ever got tired of the package they would buy it back no questions asked. We were told that the memberships appreciated 10% to 15% a year. We also found tons of unhappy customers for a variety of reasons.
The good thing we found on the internet was a Mexican law guaranteeing a 5 day right of recision. When I called the sales manager, Manuel Novelo, he turned from this wonderful person with a delightful sense of humor into an angry man who told us we had signed away our right of recision, and said he would take $25,000 from us and that he would destroy our credit. When we checked our contract, sure enough, we had signed away our rights. Within an salesperson, Rabah Taright, called and also threatened our credit.
They followed through and we now have a $25,000 charge on our credit card even though it is illegal to have someone sign away the right of recision.
My wife now crys alot and we both have a hard time sleeping. We feel stupid and humiliated that we let ourselves be taken advantage of this way.
They use your best human qualities against you. Their tactics are subtle, but calculated and totally unscrupulous. Beware!
Colorado
greeley, Colorado
U.S.A.
5 Updates & Rebuttals
Deby
New York,New York,
United States
Reply
#2Consumer Comment
Thu, November 23, 2017
well , having a timeshare is a very complicated stuff, so you need to know how timeshare business works, exist many people that they dont know anything and only buy without knowledge , i had a very bad experience years ago with a mexican resort, so i started to looking for some help , and i found this site
https://www.timesharescam.com/blog/206-how-to-get-out-of-a-timeshare/
there exist many situations and possible solutions , very usefull for me , hope can help you.
Adam
Beverly Hills,California,
U.S.A.
Do you desire satisfaction?
#3Consumer Comment
Fri, May 22, 2009
Hi. My uncle once had buyer's remorse after going to a presentation in Miami. He quickly and painlessly was refunded though by emailing [email protected] with his membership number and whatnot. The customer service staff was extremely helpful, and he received his money back; no questions ask. Perhaps they've been busy with timeshare purchases... so they've been slower to respond? Give it a try. Hope it works out. -Adam
Robert
Roosevelt,New York,
U.S.A.
MORE PROMISES BY MRS. ROSIE ARAGON, BUT NEVER ANY ACTION
#4REBUTTAL Individual responds
Tue, April 14, 2009
Hello Mrs. Rosie Aragon, I am happy to see that you are going to refund somebody else's money, but if this is really true, I went back in person with in 5 days to get my refund from Sunset Group after purchasing a timeshare when I asked for my refund back they told me that I couldn't get a refund, because the contract was a re-sale contract ( Of course I found out that this was a lie), but I was told before I made the purchase that I could get a full refund back if I was unhappy. I also then sent in emails and faxes which Sunset Group Mysteriously did not receive. So Mrs. Rosie Aragon I did both I went back with in 5 days and I also sent written requests as well, SO WHERE IS MY MONEY??? Or are u randomly choosing who get back the money, so u don't look bad? Also Thanks for NOT returning my emails to you.
Rosie Aragon
Cancun,Other,
Mexico
SUNSET RESPONSE
#5UPDATE Employee
Fri, March 06, 2009
We are sorry to hear that you are not happy with your purchase of a membership at Sunset Resorts. If you have notified us in writing of your desire to cancel within the 5 days period mandated by Mexican Law, please be assured that we are in the process of canceling your membership and returning any money that you have paid. To have a valid, written cancellation, it must have been recieved by our offices within the 5 day period. Verbal offers to cancel and cancellation requests that are recieved after the 5 day period are not valid. If you have not notified us in writing within the 5 day periiod, be assured that we are comitted to working with you to resolve any issues that you may have. In order to continue looking into your concerns we are going to need you to contact us with the real name and membership number. From there we can proceed with looking into this and reaching a prompt resolution. You may feel free to contact us at [email protected] with the requested information.
Layla
Bethlehem,Georgia,
U.S.A.
I am so sorry you and your wife went through this
#6Consumer Comment
Wed, June 18, 2008
These people need to be jailed. They had attempted to extort money from me as well, for an alleged vacation I had won. Please see other reports on "summer bay resorts" from this site. However while I was on the phone with them reviewing over the ficticious vacations that they claim I had won, I decided to google the name of the company and tons of complaints had came up on them. I do not know what your rights are for getting your money back, because they were not successful in "doing me in". But if you look through some of the reports where others were taken for their money, it could offer some advice on how you can get your money back.
