- Report: #339171
Complaint Review: Royal Sunset VIP - Cancun,Quintana Roo
-
Author Confirmed
Why?
Royal Sunset VIP
Xpuhil No. 3,suite No. 118,S.M.27 Cancun,Quintana Roo, c.p.77509 Mexico
Phone:
011-52-998-881-4500
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Royal Sunset VIP royal sunset VIP complete fraud cancun, Quintana Roo
We visited Royal Sunset VIP in Cancun on May 18,2008. On May 19,We attended a high pressure sales presentation and finally gave in after 3 hours,signing a $ 4,000 vacation club membership (contract #28 9-4956). After two days, we realized that this was not a good deal and delivered a cancellation letter to their office as our contract stated that we had 5 days to cancel. they took our letter, but said we signed a waiver of the recission period and they would not refund our money. They did say that they would allow us to downgrade our club plan and would refund $1150 back to our charge card. We agreed, figuring some money was better than nothing,and signed a new contract.
Well, that was May 21, and they still have not refunded any of our money. After getting home, I discovered that the waiver that we signed was illegal under Mexican law and considered fraud. I sent the company an email and a fax, but still have not received any of our money back. It is obvious they never had any intention of refunding any money, or obeying mexican law
I have contacted our credit card company claiming the entire transaction was fraudlent. I am also filing complaints with "Profeco", and all the Mexican govt. tourism depts. .
We also plan to contact all the licensed travel agents in our state and warn them about the Sunset Group business policies.
I
Jim
nashville, Tennessee
U.S.A.
Well, that was May 21, and they still have not refunded any of our money. After getting home, I discovered that the waiver that we signed was illegal under Mexican law and considered fraud. I sent the company an email and a fax, but still have not received any of our money back. It is obvious they never had any intention of refunding any money, or obeying mexican law
I have contacted our credit card company claiming the entire transaction was fraudlent. I am also filing complaints with "Profeco", and all the Mexican govt. tourism depts. .
We also plan to contact all the licensed travel agents in our state and warn them about the Sunset Group business policies.
I
Jim
nashville, Tennessee
U.S.A.
4 Updates & Rebuttals
P997
United States of AmericaSerious?
#2Consumer Comment
Fri, February 10, 2012
The complaint was filed in June and Sunset responded 9 months (!!) later that the matter has been resolved - something that should have taken less than 2 weeks -
Vip Travel Club
Cancun,Other,
Mexico
Response from VIP Travel Club
#3UPDATE Employee
Fri, March 06, 2009
VIP Travel Club apologizes that this consumer was not happy with their purchase of the travel club program. We do our best to work with all of our customers to make their experience with us enjoyable. The consumer has received a refund of his monies paid and the membership has been cancelled.
Jim
montgomery,Alabama,
U.S.A.
royal sunset/ vip travel
#4Author of original report
Sun, August 17, 2008
I decided to file a claim with my credit card company claiming total fraud on this matter as company only offered to downgrad contract rather than refund entire amount after being given notice to cancel contract. Visa reversed the charges, but then vip tried to file a claim for monthly charges....Funny, as my contract had no monthly charges at all..
Jim
montgomery,Alabama,
U.S.A.
Update 6/16/2008
#5Author of original report
Mon, June 16, 2008
Well, I received an email stating that they had deposited $1150 back into my credit card account...I have verified this thru my Visa.
