Complaint Review: RPM Collections - Sprint - Nextel - Bothel Washington

RPM Collections, this company harassed me over the phone and with phone calls.

My wife had a cell phone with Nextel and signed a 2-year contract, when she signed it the girl doing the contract told her verbally that it was a 1-year contract. We found a 2 phone plan with Cingular that we could get for a cheaper amount than the 1 phone plan she had with Nextel.

We cancelled her plan with Nextel, we did not realize there would be over $200 in cancellation fees when we did this. We could not pay the whole amount and Nextel was not satisfied with our payment and they turned our account over to RPM Collections.

RPM collections called us twice on 4 Jan 07 at 7:25pm, and 7:37pm. I spoke to a man on the 7:37pm call and told them our payment arrangements. He said that would be fine and they would call again in a month.

On 5 Jan 07 RPM called at 10:03am, 10:25am, and 10:56am. We were out and came home and were able to take the 10:56 call. The woman I spoke to told me that no arrangements had been made, would not transfer me to a supervisor, she said they were all busy, put me on hold, but forgot to put me on hold and I heard laughing in the background about the "idiot I have n the line".

When she came back on the line I told her that payment HAD been made and that they should not call me again. SHE began taking louder and louder to speak over me to tell me to make arrangements for payment and started yelling at me that making a payment was the only was to get them to stop calling. I hung up the phone.

On 9 Jan 07 RPM called again. This time the calls were at 7:51pm, 7:58pm, 8:26pm, 8:36pm, 8:39pm, 8:46pm. Each of the first 4 calls was an automated system telling me to "please hold, we have an important call for you". After approximately 30-45 seconds on hold I was hung up on, on all of the calls. I attempted to call the number back 3 times and each time it was busy.

I called Nextel to report this and was told by them that they "could not control the collection agency" that was handling the account. They suggested that I make payment arrangememtns to got the calls to stop.

Tonight, 10 Jan 07, RPM called again at 8:20pm. I reported to the first man I talked to about the previous evenings calls and he said that I need to make a payment to get the calls to stop. I told him I needed a supervisor, he said non were available and that he could help me. I told him that "no, I need to speak to a supervisor adn I need you rname also." He refused to give me his name and refused to transfer me to a supervisor.

He put me on hold twice and when I came off of hold it was the same man again answering the phone as if it was a new incoming call. He put me on hold a third time and after 5 minutes on hold I was hung up on.

I called a new number I had received in an automated voice mail message and asked for "Robin". I was told she was not available, I again asked for a supervisor and was transfered to "Shaniqua". She told me she was a "senior customer service rep" and that the supervisor had "authorized" her to field my call. I told her that i needed a supervisor, I had already gone the "senior rep" route and that she couldn't help me. She then informed me that there were no supervisors available and that I would have to deal with her.

I told her my experience with RPM up to that point. Sho told me to make a payment and the calls would stop, that a supervisor would not take mu phone number of "their list" because I didn't like them calling.

At his poin I called Nextel customer service again on a second line, my new Cinguler cell phone, and informed them of their collection agency's tactics. My wife spoke with Nextel customer service and they informed us that"NO, we did NOT have to make a payment to RPM.

Nextel would continue to accept paymetns from us". Which is in contradiction to what "Shaniqua" told me.

I fell that their yelling aty me over the phone and hang-up pphone calls are harassment. Just my experience with this company so-far.

David

Colorado Springs, Colorado
U.S.A.

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