- Report: #1314488
Complaint Review: Russell Cellular - Stuttgart Arkansas
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Russell Cellular
207E 22nd Stuttgart, 72160 Arkansas, USA
Phone:
8706730123
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Russell Cellular Verizon Wireless Customer Service Manipulative Sales Approach to the Customers, Stuttgart Arkansas
I went to Russell Celluar in Stuttgart, Ark; just to see if I could upgrade my cell phone from a Samsung 5 to the newer verison. Approached by one the Customer service representative, I asked her about the upgrade on my cell phone and what does the upgrade entails.
She got on the computer and looked up my information and offered a few phones, stating that "Oh! you can get a free phone, not mentioning anything about a contract. "Now!" I am excited, a free phone, and all I had to pay is a $51.01 fee.
She went to the back and brought out a samsung galaxy 6 and Samsung Note 5, she apparently had the samsung note and insisted on showing some of its functions. So excited and right away, I insisted on the appealing Note 5.
Now, remind you, I had already told her that I am on a budget, and not in here to spend a lot of money on a phone, so I don't need you to pressure me into buying more data or adding more usage my account.
She told me, you don't have to pay for it, just the fee that I mention, so she started giving me paper work and I am asking "what is this" she said I just need you to sign this agreement its just a contract that you stay with verizon for two years. The Customer service reps name is Krysta O of stuttgart, Ark, she did not explain anything.
" Had she explain to me that this is a two year contract and that you will be liable for paying for a $700 phone for two years and also the free samsung galaxy tab, we will also charge you for using it as well. " And because I should have read it I am stuck with a $700 phone.
This is total manipulation, it bothers me so bad, because I felt like this was fraud, and she didn't care as long as I signed the contract. I understand these folks need to make their quotas and commission, but we are the customers, learn your job and stop trying to get over on hard working citizens.
Because how long do you think you will stay in business doing this, you time haven't come yet. Be honest with people, explain to them what you're doing, no surprises. Because I was definitely surprised when I called to pay my bill.
I didn't know I had 14 days to return it, because I would have and just bought it from the "Real" Verizon. I was a day late. Russell Cellular is a parent company for Verizon. Verizon handles their phones but not its company regulation.
I called Verizon and spoke to a very sweet manager and she helped me out a lot. Thank you Verizon for listening to me and helping me out. Russell Celluar and its sales team, be honest with people. Because customers hate to be laughed at or manipulated by con artist. Never again.
