- Report: #124947
Complaint Review: S And J Used Auto Parts - Saratoga Springs New York
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Author Not Confirmed
Why?
S And J Used Auto Parts
40 Excelsior Ave Saratoga Springs, 12866 New York, U.S.A.
Phone:
800-456-8144
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
S And J Used Auto Parts unresponsive, no refund, ripoff, horrible service, wrong parts Saratoga Springs New York
December 28, 2004
I try to give companies the benefit of the doubt, and have had only two bad experiences in my years of buying over the internet. I finally found a company that is worse to deal with than the ****! It is S & J Auto. My experience was like something out of a horror movie, spanning November 6 thru Dec 29 so far. My invoice was #56479 and involved 84 Buick parts for a restoration project. I just now read a dozen or so of these ripoff reports ( I wish that I had read them before I ordered) and I say, "yes, that is just what I am experiencing!!". As with the other reports there was an immediate deduction ($340) from my Master Card for all parts in the order, even for those that were never found.
There were some parts that never came, some wrong parts, some damaged and badly corroded parts, and two parts that were correct and OK. The S and J phone system and the customer service system are the WORST I have yet seen, topping my former champ. I would most definitely recommend that you DO NOT ORDER from them unless you enjoy extreme aggravation and frustration. I called on 19 different days regarding delivery, wrong parts and a refund, with each call being something strange out of Alice in Wonderland! Each call is actually 4 or 5 calls, because you are cut off, put on hold forever, or shuttled to dead-end voice mail (they don't call back). On these 74 dialings I spoke to John, Steve, Scott, Jackie, Christina and three others who hung up on me too fast to get their name. I was promised a $185 refund by John and Jackie on Dec 6, but it never materialized.
David
Troy, Michigan
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I try to give companies the benefit of the doubt, and have had only two bad experiences in my years of buying over the internet. I finally found a company that is worse to deal with than the ****! It is S & J Auto. My experience was like something out of a horror movie, spanning November 6 thru Dec 29 so far. My invoice was #56479 and involved 84 Buick parts for a restoration project. I just now read a dozen or so of these ripoff reports ( I wish that I had read them before I ordered) and I say, "yes, that is just what I am experiencing!!". As with the other reports there was an immediate deduction ($340) from my Master Card for all parts in the order, even for those that were never found.
There were some parts that never came, some wrong parts, some damaged and badly corroded parts, and two parts that were correct and OK. The S and J phone system and the customer service system are the WORST I have yet seen, topping my former champ. I would most definitely recommend that you DO NOT ORDER from them unless you enjoy extreme aggravation and frustration. I called on 19 different days regarding delivery, wrong parts and a refund, with each call being something strange out of Alice in Wonderland! Each call is actually 4 or 5 calls, because you are cut off, put on hold forever, or shuttled to dead-end voice mail (they don't call back). On these 74 dialings I spoke to John, Steve, Scott, Jackie, Christina and three others who hung up on me too fast to get their name. I was promised a $185 refund by John and Jackie on Dec 6, but it never materialized.
David
Troy, Michigan
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
3 Updates & Rebuttals
Chris
Greenfield Center,New York,
U.S.A.
REFUND ON 01/03
#2REBUTTAL Owner of company
Sat, August 06, 2005
I AM SORRY THAT THIS WAS SUCH A BAD EXPERIENCE FOR YOU BUT I THINK IT IS IMPORTANT TO NOTE THAT THE VEHICLE YOU WHERE REQUESTING PARTS FOR WAS A 1984, A 21 YEAR OLD CAR.UNFORTUNATLEY SOME OF THE PARTS YOU DID RECEIVE DID NOT MEET YOUR EXPECTATIONS.UPON THE RETURN OF THOSE PARTS YOU WHERE CREDIT $120 ON 01/03/05. PLEASE EXCEPT MY APOLOGIES, JOHN
Chris
Greenfield Center,New York,
U.S.A.
REFUND ON 01/03
#3REBUTTAL Owner of company
Sat, August 06, 2005
I AM SORRY THAT THIS WAS SUCH A BAD EXPERIENCE FOR YOU BUT I THINK IT IS IMPORTANT TO NOTE THAT THE VEHICLE YOU WHERE REQUESTING PARTS FOR WAS A 1984, A 21 YEAR OLD CAR.UNFORTUNATLEY SOME OF THE PARTS YOU DID RECEIVE DID NOT MEET YOUR EXPECTATIONS.UPON THE RETURN OF THOSE PARTS YOU WHERE CREDIT $120 ON 01/03/05. PLEASE EXCEPT MY APOLOGIES, JOHN
Chris
Greenfield Center,New York,
U.S.A.
REFUND ON 01/03
#4REBUTTAL Owner of company
Sat, August 06, 2005
I AM SORRY THAT THIS WAS SUCH A BAD EXPERIENCE FOR YOU BUT I THINK IT IS IMPORTANT TO NOTE THAT THE VEHICLE YOU WHERE REQUESTING PARTS FOR WAS A 1984, A 21 YEAR OLD CAR.UNFORTUNATLEY SOME OF THE PARTS YOU DID RECEIVE DID NOT MEET YOUR EXPECTATIONS.UPON THE RETURN OF THOSE PARTS YOU WHERE CREDIT $120 ON 01/03/05. PLEASE EXCEPT MY APOLOGIES, JOHN
