- Report: #1188238
Complaint Review: Safe-Guard Products International LLC - Nationwide
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Safe-Guard Products International LLC
Nationwide, USA
Phone:
1-(800)742-7896
Web:
safe-guardproducts.com
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Safe-Guard Products International LLC Premier Missing Contract Information Causes New Car Blues!!!! Buyers Beware!!!! Atlanta Georgia
I have just spent the last eight hours of my life dealing with this nightmare of a company. My husband purchaed a 2015 GMC Yukon less than two weeks ago. The dealership talked him into buying this tire and wheel protection plan offered by this company. The irony of the situation is we never purchase extended or extra warranties or plans but decided it might not be a bad idea this time.
As luck would have it on my way home from working out of state yesterday I apparently became the victim of road hazard that slashed my left rear tire beyond repair. Fortunately or so I thought I wouldn't have to give it a second thought because I had tire and wheel protection offered through Premier.
I took my vehicle to my local GMC dealership who informed me they actually use another company but would be happy to file the claim. Guess what? These people put me through the ringer because they had not received the paperwork on the vehicle yet. They wouldn't guarantee reimbursement, wouldn't cooperate with the servicing dealership, couldn't provide definitive answers. After more than a dozen phone calls, several faxes, an email, calls to both dealerships and asking to speak to someone who could resolve the issue (which I was never granted) I'm having to pay out of pocket for a tire after shelling out a few thousand dollars on a down payment less than two weeks ago.
Adding insult to injury they were originally not even going to guarantee reimbursement to me because they had not received their money from the dealership. No where in their agreement does it indicate a waiting period before use. Shame on them for having you sign an agreement they have no intention on honoring the moment the vehicle leaves the car lot. Making matters worse I'll be having to complete more paperwork in hopes of getting my money refunded to me. I seriously I hope that refund happens very quickly and I don't have to wait. As someone who buys new cars every few years I would seriously caution new car buyers considering this product. Make sure you have definitive answers and someone you can go back to in the event of a freak occurence.
