- Report: #1225721
Complaint Review: SafeCo - Nationwide
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Author Confirmed
Why?
SafeCo
Nationwide, USA
Phone:
4806202400
Web:
www.safeco.com
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SafeCo Harassment, illegal accusations, and dragging feet Carol Stream IL
Filing a claim with Safeco has been nothing but a nightmare. Our van was vandalized in our apartment complex parking lot. Two tires had been flattened, the fuse box in the cabin was pulled out, the dash was messed with, and the wiring harness was cut up. The vehicle had been moved, but we weren't sure if the vehicle had been taken or just placed in neutral and moved around.
We first called the police and filed a report with them that stated "vehicle burglary" and then filed a claim with Safeco. Initially I had to make a recorded statement with my claims agent. I used to be an insurance agent and have had to file auto claims before for other incidents and have never felt more like I was being interrogated and that I was on trial than this recorded statement. While waiting for an adjuster to come inspect the damage we had the van towed to a shop of our choosing. The first adjuster came and very breifly looked over the vehicle stating that there was only one flat tire and minimal wiring damage and that the cost to repair would be $600.
Our shop did a thorough inspection of the vehicle and located all the damage that had been caused to the van with an estimate to repair totalling over $10,000. I called and complained to my claims rep who sent a 2nd adjuster out to do a more thorough investigation of the vehicle. The second adjuster initially argued with the shop about the extent of the damage then conceded that the cost of repair would be more than the vehicle is worth.
As soon as the second adjuster agreed that the vehicle was a total loss the claim was assigned to a special review team agent. This agent was very rude and unprofessional. I was required to make another recorded statement and again it felt like I was being interrogated and that I was on trial. As soon as the recording ended I asked the agent why they are going to these lengths as this seemed excessive and I do not agree with the claim being drawn out like it has been. The agent then illegally indirectly accused me of causing the damage to get out of my loan.
The special investigator also sent out a Forensic Locksmith since my van has a transponder key and is near impossible to hot wire. I explained again that I could not say for sure the vehicle ever left the property or that it was successfully hot wired. I also expressed concern that my rental car coverage will be running out soon, but the investigating agent showed no concern for that.
I have spoken to several supervisors and they listened to my complaints and have stated that they are going to try and speed the process up but I am not seeing any positive progress. They are also bullying me and forcing me to move my vehicle to their facility telling me that if I don't they are going to charge me for any storage fees past a date of their choosing.
I have filed a complaint with the Better Business Bureau and the Arizona State Insurance Commission. I have also contacted the Arizona Attorney General's Office because I refuse to be treated like a criminal when I am a victim.
1 Updates & Rebuttals
Stacey
Texas,USA
Hummmm
#2Consumer Comment
Thu, April 30, 2015
I have had Safeco for 20 years - the only time I had a problem with their services they did send me a gift card! SO I have a hard time believing this report - how old is this van???? And what is the reason your rental coverage was running out??
Never heard of rental coverage "running out". I have all this plus towing insurance and (funny) Mexico insurance. IF you have worked in the insurance field then you should know that they have to cover all their bases to ensure that what you are telling them is the truth. What did the police report state?? I have to agree with them - this just sounds fishy.
