- Report: #1201383
Complaint Review: SafeStreets USA - Nationwide
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SafeStreets USA
Nationwide, USA
Phone:
866-774-7635
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SafeStreets USA, Safe Street, ADT authorized dealer BAIT AND SWITCH Nationwide
A SafeStreets Representative named Dennie Chambliss was in the neighborhood, (with a trainee) going door to door offering to install ADT alarm systems with a promotion of one free indoor camera, 2 glass breaks, a smoke detector, a light module and use of their smart phone app. We had been considering upgrading our current alarm system for some time, so we sat down to talk.
He offered to "CONVERT" our existing hard-wired system (we already have 2 glass breaks as well as the hard wired system) and install 2 security cameras inside for the promotional fee of $99 plust $160 for the 2nd camera (1 camera is included in the current promotion). So, I signed an installation work order, paid $259.00 and scheduled the installation for a couple days later.
When the installer showed up, he looked at the existing system and said he couldn't use it, but for an additional $1400 he could set us up with a state-of-the-art system. I told him to GET OUT OF MY HOUSE.
That in itself took some doing, because he immediately back-tracked and said he could do it for about $1000. I told him to GET OUT OF MY HOUSE NOW. He finally left, but 10 minutes later I got a phone call from someone at their Customer Retention department. I told them they had used bait and switch tactics and that I DID NOT want their alarm service for $1400 nor for $1000. She said she could do it for "only" $599.
I told her I never wanted to hear from them again and that I wanted my $259 refunded immediately. They said it would take about 10 business days.
10 business days later, my husband called SafeStreets to find out where our refund was. The person he spoke to said that they had a note "right there on our account" to process our refund that day.
When the refund did not show up in our bank account, we called the bank to refute the charge.
Then, today, three weeks after this all happened, I get a call from SafeStreets USA saying that they had sent us a refund, AND our bank had stopped payment on the $259 and credited our account, so that in fact, we had been paid back twice. They wanted their $259 back!
I told my husband to tell them we'd have to verify that with our bank, and that if that was the case, we'd refund their money in 10 working days, just like they did.
