- Report: #1154047
Complaint Review: sammydress - Internet
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sammydress
Internet, USA
Web:
sammydress.com
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sammydress Online Clothing Store RIPOFF Shenzhen, China Internet
I purchased 5 articles of clothing from Sammydress.com for a total of $80.02, the shipping price was $27.66 for a total of $107.68 spent. The order was made on 5/09/2014 with an order number of M1405091553386787.
After a month had passed and I finally received 3 out of the 5 articles of clothing. I created a ticket online in regards to not receiving my 2 other items. Ticket #T24405516368 sent 6/4/14. They responded back on 6/6/14 letting me know that the items were sold out. I requested a full refund for the items never shipped.
On 6/4/2014 I went to try on a dress and when I went to unzip the zipper to try it on, the zipper completely blew out. THe yellow dress that I ordered was completely see through and the stiching was easily pulled out. I put in a ticket #T24450927334 on 6/5 request a full refund and information on how to make the return. No response. On 6/9/14 I replied back to my ticket asking for someone to respond to me, still no response. On 6/10/14 I again replied back to the ticket and asked that someone respond. I only received a response when I called their customer service line, the individual spoke broken english and made my complaint.
They stated that they will allow the return but I had to cover the shipping cost. I received a quote from FedEx and the shipping would be $50.00. The items that were sent to me already cost me $56.75 plus 27.66 for a total of $84.41. It doesn't make sense that I would pay an additional $50.00 for them to refund me $27.66.
I have not yet received a refund of the items that were not sent to me.
This company is completely fraudulent and should not be allowed to sell their items on the US Market.
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution for The Size Issue
#2REBUTTAL Owner of company
Fri, October 16, 2015
Dear Michelle,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
For the issue you have mentioned.
Please kindly get contact us by browsing
please browse this link: http://www.sammydress.com/m-article-id-12.htm
Have you received your refund?
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.You can return them back to us if the items are unfit on you.
As for the issue you have raised.
Please kindly contact us by browsing:
this link: http://www.sammydress.com/m-article-id-12.htm
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
