- Report: #1202113
Complaint Review: SammyDress - Internet
Reported By:
NoMoreSammyDress -
Burbank, California,
Submitted:
Updated:
-
Author Not Confirmed
Why?
SammyDress
Internet, USA
Phone:
1+(909) 581-9508
Web:
http://www.sammydress.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SammyDress Refused refund, failed to deliver order unclear China
VERY POOR customer service. I placed an online order for a sweater on 11/17/14. On 1/12/15, nearly two months later when it had not yet arrived, I contacted SammyDress to request a refund. SammyDress was willing to refund the purchase price but not the $8.00 shipping fee - although the non-delivery was no fault of mine! They refused to refund the shipping fee even after I explained that I placed the order with them IN GOOD FAITH, and refusal to reimburse the shipping fee was bad business and no way to build customer loyalty. I'm only glad I didn't order more merchandise, or I would be stuck with even MORE in shipping fees for a non-existent delivery. Never ever shopping with them again, and I am warning everyone in any way I can not to deal with this company.
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Urgent solution for the delivery issue.
#2UPDATE Employee
Thu, January 21, 2016
Dear customer.
Thank you for taking your time to write your review!
We are truly sorry for the problems with this order.
Would you mind sending us your Valid Order Number or Ticket Number?
So that we could check the order details for you and offer you a better solution.
We kindly suggest every customer choose the most suitable shipping method if you want your order to be delivered in the decent time, for more information about shipping and handling,
please kindly check http://www.sammydress.com/m-article-id-39.htm
Again, we apologize for your shopping experience which was clearly not up not up to your expectations.
We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
