- Report: #1229672
Complaint Review: Sammydress - Internet
Reported By:
mommyof2-80 -
Woodbridge, Virginia, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sammydress
Internet, USA
Web:
www.sammydress.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sammydress SCAMMERS China Internet
I came across an add sammydress on my facebook feed of a really cute swimsuit. I decided to purchase the item, in which they took my money. After reading that this company was a scam and based in China, I then contacted them to inquire about my order. Only to then be told it was "out of stock" until April 29th. I kept contacting them to only keep being told that my item would be out if stock until at least May 15th. They keep saying they will refund my money, but it could take 15-30 days! Needless to say, I still haven't received my item or refund! This company is scamming people and they also have several other website names, in which they are also scamming people! From all the reviews I've read, "If" anyone has received their items they are nothing like their website pictures are depicting!! This company must be investigated and shut down immediately!!
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Urgent solution for your order
#2UPDATE Employee
Thu, January 21, 2016
Dear customer
Thank you for being kind enough to tell us about your experience.
It means a lot to us because it gives us an opportunity to improve.
I wish to start off by telling you that we are extremely sorry about the situation.
We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
After the receiving of your order, we conduct Quality Control checks and testing in order to
ensure the product's quality prior to shipment. The processing time varies depending on
the specific product with the average processing time approximately 4 business days;
however, it can also be affected by the item's stock status. If your order includes popular
items experiencing stock availability issues, the order can take between 5-10 business days to process.
If you could get back to us, we are always glad to help http://support.sammydress.com/?lang=en
Could you please send us your order number or email address by message here?
Given one more chance, we would resolve the problem together.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
