- Report: #1247233
Complaint Review: Sammydress - Internet
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Sammydress
Internet, USA
Web:
sammydress.com
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Sammydress They Stole My Money Internet
I placed 2 orders in December 2014. My first order arrived no problem. My second order never came. This order totaled $51.16. I contacted Sammydress in March asking where my order was. Apparently their computer changed my address to 3th Place. I live on 4th Place. The error was made on their part since I had set up an account and had already received a package. They agreed to resend my package if I paid for a shipping fee of $10.00. Now totaling $61.16. Now it is August and I still have not received my order. I contacted them this week and they insist this has never happened before. They offered to refund me $25.00 because they "are taking a loss". I said that this was unacceptable. Today they offered to refund me $40.00, again explaining their loss. I am tired of arguing with them and am considering taking the $40.00. It will be interesting to see how long it will actually take for them to refund me.
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Urgent solution for the delivery issue.
#2UPDATE Employee
Thu, January 21, 2016
Dear customer.
I wish to say thank you for providing valuable feedback to us.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid Order Number or Ticket Number?
You can reach our Customer Service Department on 1(909)581-9508 as well as
http://support.sammydress.com/?lang=en
We really wish we could check the order status for you and help you resolve this issue.
We will learn from the issue to ensure that it does not reoccur. We believe that we can still learn from it to ensure a better shopping experience for our other customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
