- Report: #1217047
Complaint Review: SammyDress - Internet
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SammyDress
Internet, USA
Web:
http://www.sammydress.com/
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SammyDress Took over 2 months to receive item. When it arrived it was the wrong item and torn. Internet
Have been trying to receive return authorization and shipping address now for 3 weeks via email support. They never answer the phone number listed on their website.
I ordered a women's top on Jan 5, 2015 from SammyDress. When I finally received it on March 8, 2015, from China, it was the wrong item, torn, no labeling on the garment, wrong size and totally unacepptable. Came with no packing slip, or return instructions, or return address. I have been communicating with their online customer service since arly January and they never fully answer my questions. When I try to call the US phone number listed on their website all I ever get is a busy signal. I have asked for return instructions and a refund but have never received it. Will never order from them again.
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Urgent solution for the defective items
#2UPDATE Employee
Thu, January 21, 2016
Dear customer.
We want to thank you for telling us about your situation.
I want to start by apologizing unreservedly to you for what has happened;
it is never our intention to upset any customer.
Would you mind sending us your Valid Order Number or Ticket Number?
Once again, I want to restate our apology to the customer for their experience.
We will work hard to rectify this issue for them.
Please kindly check our return and warranty policy
http://www.sammydress.com/m-article-id-16.htm
30 Days Return Warranty
Please contact within 30 days of receiving your item. Faulty products can be returned to us
if they have the following types of quality defects: stains, zipper malfunction, ripped or torn,
poor quality materials, obvious color difference, major difference between the photographed
product and the product received.
We fully understand your frustration and we apologize for the inconvenience.
We hope that you choose to give us a second chance next time.
This is certainly not the way we do business, so we will endeavor to provide you
with the highest levels of service.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
