- Report: #1368705
Complaint Review: SAMSUNG REPAIR CENTERRSI - Plano Texas
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Author Not Confirmed
Why?
SAMSUNG REPAIR CENTERRSI
2800 Technology Dr Suite 200 Plano, 75074 Texas, USA
Phone:
888--98-7-4357
Web:
Samsung.com
Categories:
Business Rating:
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SAMSUNG REPAIR CENTER,RSI Broke phone and refused to fix it, and kicked me out of warranty. Plano Texas
I sent my Galaxy S7 in to be repaired after the screen went completely black and was unable to see anything. I purchased it on 10/22/16 and it was still under warranty. I could hear it ring and the alarm and everything worked on it. The screen was black that was it. I sent it in on April 5th they finally opened the box on 4/17. It showed the technician checks it out and at that point says unauthorized screen. I have only had the phone 6 months and when I sent it in it still looked like the say I bought it. I have not replaced the screen. Needless to say I received my phone today from them with a not saying they could not repair it because it was beyond economical repair and now the screen has a crack all the way down the center of the phone. This service department is a complete fraud. Now when I look at my account on Samsung my phone is stating it is out of warranty.
*04/18/2017//13:27:01//0001773863//Web-site (Internet)//ASC*
4/18/2017 12:26 PM-LUCIA MUNOZ: The unit is shipped.
*04/18/2017//10:29:47//0001773863//Web-site (Internet)//ASC*
4/18/2017 9:28 AM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*04/18/2017//10:28:19//0001773863//Web-site (Internet)//ASC*
4/18/2017 9:28 AM-PBA Inspection: The Unit did not pass Quality Assurance Check.
*04/17/2017//17:03:53//0001773863//Web-site (Internet)//ASC*
4/17/2017 4:03 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*04/17/2017//17:03:51//0001773863//Web-site (Internet)//ASC*
Unauthorized repair/Non-original LCD
*04/17/2017//10:06:25//0001773863//Web-site (Internet)//ASC*
4/17/2017 9:05 AM-Maria Garcia: Accessory: HEADPHONES,SD CARD 32GB,SIM CARD,SIM CARD TRAY
*04/17/2017//10:06:25//0001773863//Web-site (Internet)//ASC*
4/17/2017 9:05 AM-Maria Garcia: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*04/05/2017//21:49:27//R_CSP_C370//Web-site (Internet)//*
The screen has gone black. You are able to tell it turns on and the bottom button lights work and the blue light at the top comes on
