- Report: #1449352
Complaint Review: Samsung TV - Anaheim California
Reported By:
Gerry -
Anaheim, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Samsung TV
Anaheim, California, United States
Web:
https://www.samsung.com/us/televisions-home-theater/tvs/
Categories:
Business Rating:
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Samsung TV Product Failure only ONE MONTH out of warranty Anaheim California
This is a 55 in. television that my wife and I bought at Target in May 2017. We paid full price for the TV. At first, we were thrilled with it. Whenever I would need to pause the signal, the screen would go black after 30 seconds, then resume when we'd press Play. Two days ago, I had paused the screen to accept an incoming phone call, then left the room for privacy reasons. The screen was paused for approx. seven minutes, but when I pressed play, guess what I discovered? SCREEN BURN IN! Evidently, the image failed to go dark after it was paused. I called Samsung Tech Support, and after guiding me through several bullsh*t trouble-shooting steps,
the rep said there was nothing more she could do, and the warranty had expired ONE MONTH AGO! Samsung had timed its product's lifecycle perfectly - the product fails exactly ONE MONTH after the warranty expires. I purchased the TV at Target and paid full price for it. I am living with a disability and cannot work (even though I want to). That being the case, I cannot afford a new TV, and am stuck at home almost 24/7. The moral of the story: DON'T BUY SAMSUNG! They design-build their products to last only as long as the warranty is in force. I would welcome comments and guidance from any other consumers who have resolved similar situations.
