- Report: #429232
Complaint Review: Samsung - Nationwide
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Samsung
samsung.com/us/ Nationwide, U.S.A.
Phone:
888-314-9903
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Samsung Does not pay out $100 rebate for CLP-610ND Laser Printer Nationwide
I bought a Samsung CLP-610ND laser printer in September 2008 on Circuitcity.com. There was a $100 manufactures rebate for the printer. I sent all the rebate paperwork in less than a week after purchase.
It is now almost March 2009 and I still have not received my rebate check. I've sent several e-mails ([email protected]). The first 4-5 e-mails all I get is a automated response that states that I should get my rebate in 6-12 weeks and to check their website http://samsungelectronics.rebatestatus.com for updates. They stopped replying to my e-mails.
I tried calling the number listed in their e-mail replies and all I get is that the number is no longer in service.
Brent
Durham, North Carolina
U.S.A.
It is now almost March 2009 and I still have not received my rebate check. I've sent several e-mails ([email protected]). The first 4-5 e-mails all I get is a automated response that states that I should get my rebate in 6-12 weeks and to check their website http://samsungelectronics.rebatestatus.com for updates. They stopped replying to my e-mails.
I tried calling the number listed in their e-mail replies and all I get is that the number is no longer in service.
Brent
Durham, North Carolina
U.S.A.
1 Updates & Rebuttals
Mark
Swainsboro,Georgia,
U.S.A.
SAMSUNG REBATE COMPANY WENT BANKRUPT! No One has been paid not even Samsung Sellers!
#2UPDATE Employee
Mon, March 23, 2009
I do not work for Samsung but I do sell Samsung printers and MFPs or I used to until they began ripping us off by not paying our rewards dollars. Samsung has paid no one a single rebate or reward since the company that they used to process rebates went under (back in 2008). Samsung seems to be very arrogant in regards to customer service. They will not reply to any questions about this subject and have provided no details to anyone. It is unacceptable behavior for a worldwide corporation and certainly heads should roll over this ripoff of Samsung's customers and sales people. I.T. professionals as well as home users may want to rethink any potential purchase of a piece of Samsung equipment. How can you trust a company that can't even handle the processing of a simple rebate check? It is really a shame too because SAMSUNG has some of the best equipment on the market today, but we all know that if the people behind the equipment are lacking.....well you get the picture. SAMSUNG PLEASE MAKE GOOD ON YOUR REBATES AND REWARDS so that you can earn your rightful place in the world market!! Or keep up the ripoff and see your company crumble when it is on the verge of global superiority!
