- Report: #1354623
Complaint Review: Samsung - Nationwide
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Samsung
Nationwide, USA
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Samsung Samsung Appliances -- Save Your Money Nationwide
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Save your money. Don't buy a Samsung appliance. Personally, I'm not buying another Samsung product, but I highly suggest that you never purchase a Samsung appliance. Here's my experience.
I purchased a Samsung refrigerator. We thought it was great but a little over a year after we had it the ice maker stopped working. A few months later it started making a funny sound. A couple weeks later we noticed that it seemed warm. Turned out that ice had built up, the defrost wasn't working. Or so we thought. We had the defrost unit replaced, the computer replaced, the thermostat replaced. Nothing fixed it. Every few months the ice would build up the temperature would rise and we would lose our food. It became clear that the issue was not with the components but the design. Ice would build up in the drain which would cause the unit to not be able to defrost enough to keep the unit from freezing over. I have sent Samsung many different emails about this and their answer is that they can't do anything because it is out of warranty. This very clearly isn't an issue that would be covered by a warranty but rather a design flaw. Last year, the freezer stopped working too. Out of the blue, it just wasn't cold. We removed everything and turned it into a planetree (just to make use of the space.) A few weeks later, we went to get a can of corn out and what do you know. Frozen corn. Since that time we never know when it's going to work. Out of the blue it will either work or not work. A unit that is about 7 years old shouldn't have both the refrigerator and freezer go out (they are separate units).
As if that isn't bad enough, we also bought a Samsung washer. This washer is about 5 years old. The washer is rusted by the bleach dispenser. It is so bad (and the washer shakes so violently) that we occasionally get rust on our clothes. There wasn't any abuse that could have possibly caused it to rust where it did. This is clearly just a part that didn't get painted properly. It's the point where the plastic from the bleach dispenser is next to the metal of the washer. Samsungs answer: we can't do anything about cosmetic issues.
We have lost over $2000 in lost food and repair costs and they have no remorse for their faulty equipment. Never again will I (or anyone in my family) purchase another Samsung product.
