Complaint Review: Samsung - Nationwide

 No more Samsung phones, they have the worst warranty and service ever. #Samsung_Canada Here is my emails between me and them Re: Case #5113201184 Thank you for your email thet confused me again as usual, if you read my email below you wouldn't ask me to go back to the service center because as I explained to you on the email below and over the phone that on my last visit to your service center they told me not to come back if I have the same issue again but to call you!!!! But as usual you are trying to find excuses instead of fixing the issue, again my phone is not working and your service center can't fix it and you are not able to help me fixing my phone and every time I call you guys you ask me for more requirements and try to make it harder for me and at the end you do not provide me any solutions and give me more excuses..

I went to your service center 3 times for dropping off the phone and 3 times you pick it up in total 6 times and called you about another 6 times and still my phone is not working!!!! You promised me to call me after receiving my email but you didn't. I can't wait more than that without phone please help me to repair my phone asap without any more excuses Ramy Bastaros Sent from my Samsung Galaxy Note5. -------- Original message -------- From: casvc05 <[email protected]> Date: 2016-01-03 4:07 PM (GMT-05:00) To: 'Ramy Bastaros' <[email protected]> Subject: RE: Case #5113201184 Dear Samsung valued customer, Upon your request your case has been reviewed and the following is the resolution provided: Unfortunately, Samsung will not be able to accommodate your replacement request and we can only proceed with repair under warranty. Please be advised that as per our policies and procedures we will need a minimum of 3 valid completion reports (meaning that a defect was actually found or minor component parts were replaced) before taking in consideration exchange or replacement of the unit.

The documentation we have received from you shows that there is only one valid completion report stating that minor component parts were replaced (please review 3th report). We strongly suggest if you are still experiencing issues with the product please send it back to our service center for further inspection/repair. We truly apologize for any inconvenience it may caused you. Best Regards, Ailyn P. NOTICE: This message, including any attachments, is only for the use of the intended recipient(s) and may contain confidential and privileged information, or information otherwise protected from disclosure by law. If the reader of this message is not the intended recipient, you are hereby notified that any use, disclosure, copying, dissemination or distribution of this message or any of its attachments is strictly prohibited.

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From: Ramy Bastaros [mailto:[email protected]] Sent: Sunday, January 03, 2016 2:48 PM To: [email protected] Subject: FW: Case #5113201184 Hi I attached the bill of sale with the 3 repair reports as you advised, please call me as soon as you receive this email to fix this issue today as we agreed over the phone, I can not wait any more without phone. you can reach me at this number:  (((REDACTED))) Thanks Ramy Bastaros From: [email protected] To: [email protected] CC: [email protected] Subject: RE: Case #5113201184 Date: Wed, 30 Dec 2015 21:00:16 -0500 Hello there, I purchased Samsung S6 edge in the first thousand people in pre-order about 6 or 7 month ago. About 2 month ago my phone started to freeze a lot and I had other few issues with the Bluetooth and the notifications, so I took it to your store at Heart Land Mississauga for repair. 2 days ago I took it again to your store for repair because the phone was shutting down by itself, does not boot up and frozen at Samsung logo sign. today I took it back again to your store for the 3rd time for the same issues, the phone was shutting down by itself, does not boot up and frozen at a video screen.

however, when I took the phone back today they told me that they did what they can do and if the issues happened again not to come back to them but to call this number 1-800-726-7864, few minutes after I left the store the phone got frozen again and couldn't reboot up so I called the number that they provided me and your associate advised me to charge the phone to 100% and then call back otherwise he can not help me, however I did that but the phone gave me a very hard time to be charged because it was freezing a lot and once I am done I called back and another associate advised me to send this email, I asked her so why the first associate asked me to charge the phone first she did not give me an answer and said this is the only way she can help with. at the end I am really confused and I can not use my phone for more than 72 hours now and everyone is giving me a deferent answer but no one fixed my phone. please open the attachment to find the repair reports and advise asap. Ramy Bastaros