- Report: #1326926
Complaint Review: Samsung -
-
Author Confirmed
Why?
Samsung
USA
Phone:
800-726-7864
Web:
www.samsung.com
Categories:
Business Rating:
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Samsung samsung parternerd with att in deal where buy 2 cellphones w/ new service, then get a tv.free. new york city new york south korea
att partnered with samsung in an offer where one buys 2 new samsung galaxy s7 cellphones with new service,
and in return one would get from samsung, a 48 inch tv free of charge. I sent in the required cellphone imei
numbers and the mac codes as required. received a registrationconfirmation number,
6c4e4530-0d6d-4233-afeb-64d26ef54287. did not hear another word from them. made many calls to the company
and got different answers, from customer service to promotions to prizelogic, some telling me that they checked my "file"
and all looked good. "tv should be on the way" that was from a dupervisor named Frances. then i was told that they did not
have an e-mail address for me. if that was so, how did they email me the registration confirmation number? I have been
chasing this since may. all i get is the texas two step. everyone seems to pass the buck to someone or some other
department . i did what i was supposed to do, but no results. all i want is for samsung to honor the offer. the paper work
went in on time, verified by a agent of samsung so no problem there. if samsung would like to refund the money i put out
for their phones that will work. then i'll go to verizon for their offer. i tried to get the address for an officer of the company
but that has been harder than i thought. perhaps he or she would be able to shake loose the tv. appreciate any help you
can give.
1 Updates & Rebuttals
problem solved
#2Author of original report
Thu, September 08, 2016
the problem with the missing samsung tv has been cleared. the missing tv has been shipped and is enroute.
we can consider the case closed.
