- Report: #1425326
Complaint Review: Samsung - Washington
Reported By:
None ya -
Silverdale, Washington, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Samsung
Washington, United States
Phone:
4054063186
Web:
samsung.com
Categories:
Business Rating:
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Samsung SOLD me a phone that cracked in my pocket within a week Washington
This phone is terrible. Not even a week after having it cracked in my pocket while I was at work put it out to make phone call notice to cracks and the corners of the screens. Today I was at another job and the back of it cracked in my pocket. This is supposed to have gorilla glass of 5 why didn't anybody tell me it was cracking this easy when I bought this $1000 phone?? I would have bought an otter for it. I've had all the notes and a Galaxy S7 active and I've never had this issue. They take the cheap way out on this one I've already read the forums on Samsung and they are ripping people off in its ridiculous. If they don't offer to fix my phone since AT&T wouldn't take it back I will never buy their products again and I have been a loyal customer of Samsung for years since at least 2011!
1 Updates & Rebuttals
Chaiya
Virginia,United States
No really
#2Consumer Comment
Fri, January 26, 2018
The phone crack has nothing to do with the phone price. You are expecting an expensive phone to be durable without any additional protection. The phone screen could crack any time any where if something hits it at the right angle. Your pocket is not a protection, so the phone could have been hit by something and you didn't even notice it.
If you were reporting that your phone is still under warranty but they don't exchange a new one for you, then it would be valid. But the phone has been under your control at the time the incident occurs. Also, there is no report of any incident that a phone screen would crack by itself (leave it outside and the phone screen cracks).
If you want to put the blame, you should be more careful on taking care of your stuff. It is easy to put the blame on someone else.
