- Report: #1431855
Complaint Review: santa barbara tax group - La Jolla California
Reported By:
MICHELLE -
South Carolina, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
santa barbara tax group
11085 N Torrey Pines Rd. La Jolla, 92037 California, United States
Phone:
800-717-7228
Web:
www.sbtpg.com
Categories:
Business Rating:
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santa barbara tax group Sent a Bad Check La Jolla California
This whole mess started about 2 weeks ago for me. I opted to have my tax refund put on the turbotax prepaid card, which I have done SEVERAL times with no problems. Got the card in the mail, tried to activate it and couldn't. I called the number that was given and was told I needed to submit my ID for "verification", which I did, TWICE. I check the status on the card a couple of days later and there's a message that said, "Your documents could not be verified, this card cannot be used and you cannot open other cards with this bank (Greendot Bank). And so began the phone calls...Tubotax told me to call the IRS, the IRS told me call Greendot, Greendot sent me to this SBTPG. After 2 days and at least 20 phone calls, I STILL didn't know how I was supposed to get my refund. Finally, someone that does not even work for any of these entities told me the direct deposit would be rejected and they would mail me a paper check. I got the check yesterday, 2/27, and went to Walmart to cash it today, 2/28...and guess what?! Walmart could not validate the check. When they scanned it into the system, A COMPLETELY DIFFERENT CHECK IMAGE CAME UP...they let me see it; it did not have my name or address on it, the amount was WAY OFF and there was an issued date from 2016 on it. So, I call SBTPG, and got "marilyn", who was not very nice. She said the check was valid and tried to tell the girl at Walmart that...but they could not cash it because it looked like a completely different check when it was scanned...they tried 3 times and let me see the screen each time. So, I get a "manager" on the phone and she tells me that Walmart has validated the check so if they won't cash it, nobody else can cash it. At this point I am crying. Then she tells me I have to wait on them to mail me some check reissue form or something so they can send me a NEW check.
Now I'm hysterical, my children and I are about to be EVICTED...and these people could care less. They didn't even TRY to find a way to help me...oh, and that form COULD NOT be sent to me overnight mail. They treated me like I did something wrong! I am a nervous wreck waiting for my landlord to call me back to see if he will PLEASE wait...who knows how long...for me to get another check. This is a nightmare and I just want my money...none of this is my fault, but they are treating me like it is. I didn't mail myself a BAD CHECK. I will never, ever deal with Turbotax, Greendot, or these SBTPG people again!
