- Report: #1434230
Complaint Review: Santa Barbara Tax Products Group - La Jolla California
Reported By:
Victoria -
Las Vegas, Nevada, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Santa Barbara Tax Products Group
11085 N. Torrey Pines Road, Suite 210 La Jolla, 92121 California, United States
Phone:
800.779.7228
Web:
https://www.sbtpg.com/tax-pro-home
Categories:
Business Rating:
(0)
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Santa Barbara Tax Products Group SBTPG, Tax Products Group, TPG, Not issuing refund or returning funds back to the IRS La Jolla California
Report Attachments
Well this tax year I filed through Turbo Tax as my mom has always used them. She told me that the fees to pay for the tax return can be deducted at the time the refund us sent to the bank that the IRS sends the funds to , which is designated by Turbo Tax. Many tax payers make this mistake as I did and I left off a digit in my bank account number which caused the direct deposit to bounce back to the bank Santa Barbara Tax Products.
At that time they issue a check after this still deduct their fees which I never got after 11 business days. We then discovered that somehow the apartment number was also wrong but they said to get in touch with the tenant at the apartment where I Live and see if they can watch for the mail and they did as a kind neighbor. I called a few times during the 11 days to see if the Check returned and nothing so they said at day 12 I can request a new check to be mailed out which when I called it now said that due to Unusual Account activity, they will be sending my funds back to the IRS.
I kept trying to get a rep as many have posted online that I can prove my identity which was never requested but I still went to upload my ID and Tax papers, so am waiting to see if they even reply. Many online have said that they hold the refund for months to earn interest on this money they now have hostage. I am writing this after reading so many horror stories about this bank and don't understand how they are still in business, and with Turbo Tax. I am trying to get answers from them regarding checking my identity and sending my refund.
By this playing this game, it's causing me so much stress and causing a great hardship on me as I have bills to pay. If you search this company you see that it's been happening for years and they are getting away with it but I need help. O just want fair treatment and for them to immediately send me my funds or send them back to the IRS as fast as they received it. I will pay the fees they are charging but can't get a human to help me. If there is an advocate that can help too, I don't mind talking about this across the board.
