Complaint Review: Sasha Transport - Skokie Illinois

Recently we moved from Indianapolis IN to Fort Mill, SC On the trip where the movers picked up our items I was told that they would be there between 7-10 AM at 11:00 they arrived no one ever communicated that they would be late.

I had been told that they would pack our electronics and drum set due to the fragile nature of these items. The crew was unaware of this and we ended up having to go back and forth on this. Their version of packing was throwing it all in a box with little to no protection.

At approximately 8:00 PM they were finishing however they were fearful that they would not be able to fit everything on the truck which I expressed concern for in the beginning. I was assured they were professional and knew how to pack the truck so that everything would fit.

They did not have room for mattresses and had to use the outside lift to transport the mattresses. The lift was not working so they had to call a repair truck to come out. By the time the truck was repaired it was around 10:00PM this was time I needed to be doing something else instead of waiting for them to be done (not knowing if my mattress was going to fit).

From the beginning I was told that I needed to give a 2 day notice to when I wanted my things delivered. When I called to give that notice I was told that it would be 7-10 days. After speaking to Customer Service they said 48 hours from the date I gave which was July 1st 2006. I was told that they would call me to let me know when they would arrive. My name was the only name on the account. b/c of a divorce situation they knew to not discuss this with my husband.

Around 10:00 on July 6th 2006 my husband called to tell me that the movers were on their way and that they were stopping at his house first arriving by 10:00AM. No one ever bothered to call me and let me know and legally no one had the right to make decisions with my husband who did not pay for the move nor was he on the contract.

When I called Sasha as soon as they opened around 8:00AM I believe I spoke with one of the owners of Sasha he told me that the movers were already almost there and that it would be very hard for them to change route. They did change route and arrived at my house around 5:00PM and promised to be there by 10:00AM obviously this threw a huge wrench into my day. They did not finish until around midnight therefore they did not arrive at my husbands house until after 1:00 AM (we paid extra for them making an extra stop).

I ended up having to take another day off at my brand new job. Also the only items put back together at my home were 2 beds nothing was put back together at my husbands house. We should definitely be compensated for the differences in time. Upon unpacking there were an awful lot of damages. Any complaints we had Sasha only told us to file a claim. We were also missing several large items that I believe were missing b/c of the space constraints. The items that were missing include 2 vacuum cleaners and a box of china.

Items damaged

2 Cherry end tables

Dining room chair

1 Cherry Armoire

Cherry Head Board/ Foot Board

1 Cherry Dresser

2 Table lamps

1 19 Color TV

Legs missing from couch

2 Large speakers

Tear in recliner

Fax machine not working anymore at all

Scratches on bar stools

Cherry computer desk

Broken piece on Bakers Rack

Winged back chair

Piece of art work damaged

Drum stand (packed by movers)

Vase broken

Damaged Items

1)Cherry End Table- Value $ 219 pieces of the cherry chipped off in several places

2)Cherry End Table Value $219- top scratched badly

3)Cherry Armoire Value $799 broken in several areas

4)Large Speaker Value $150 Scratched

5)Large Speaker Value $150 Broken

6)Fax Machine Value $249 No longer works cracked in back

7)Cherry Computer Desk Value $699 Broken apart and scratched badly

8)Winged back Chair Value $299 Stained

9)Drum stands several pieces Value $500 Scratched in many spots

10)Dining room chair Value $119 Torn

11)Cherry Bed Value $1099 Pieces chipped off and scratched

12)Table Lamp Value $129 Piece chipped off

13)Table Lamp Value - $59 Leg broken

14)Couch Value $699 Legs missing

15)LazyBoy Recliner Value $699 Tears in upholstery

16)Bar Stool Value $99 Scratch on arm

17)Bakers Rack Value $89 Piece broken off

18)Pear art work Value $29 chipped

19)Vase - Value $129 - broken

We were offered 480.00 as compensation upon calling Sasha with concerns on the dollar amount I was told that I should have carried additional insurance.

Joy

Fort Mill, South Carolina

U.S.A.

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