Complaint Review: Satisfaction Services - Fort Lauderdale Florida

I have been a shopper with Satisfaction Services as an IC for a number of years and previously I had always been paid.  In September of 2022, I completed a department store mystery shop where the agreed upon fee was $35.  My well-written shop was accepted.  However, I was never paid.  I emailed the scheduler about it several times and she gave me the phone number and email address of the owner, Mickie.  I have repeatedly called and emailed Mickie and she will not return my calls.  The website shows I was paid (I wasn't) but it doesn't even show the correct amount.  I have emails from the scheduler that I saved with the agreed upon amount of $35 and I have a screenshot from the website where it shows that my shop was accepted and I was paid.  I don't understand how a previously trusted company can do this to their shoppers.  I saw on the mystery shopping forum website that I am not alone in not being paid, several other shoppers have complained about it as well.  The number of shoppers on the forum is a small percentage of actual shoppers in the US, so I can only wonder how many other shoppers are being ripped off as well.  Terribly disappointing.  Mickie, if you see this, please explain why you will not return my calls or emails and why you refuse to pay me.  If you send me what I am owed, I will retract any public statements made on this site and the others I plan to report on.

Dear valued evaluators, Satisfaction Services Inc. has been in Business for 17 years. We are a leader in our industry and in continuing to accomplish this our evaluators/mystery shoppers must be able to follow directions. All evaluations have a client specific training document attatached to them, covering all directions and expectations for that individual client. All training documents state that evaluators must accept or reject evaluations within a specified time period and after the evaluation is accepted it must be submitted to us within a specified time period of it's completion, in order to provide our clients with a "real-time" report/evaluation. There is also an email that is sent out to all evaluators after they verbally accept an evaluation. This is the exact email that is sent out to all scheduled evaluators; "Dear Jeanette Smith, We have a new assignment for you. You must log into our Web site and either accept or reject your assignment. If you do not log in within 24 hours of this email we will be forced to replace the visit and you will not be able to do the shop. YOU MUST REVIEW TRAINING INFORMATION PRIOR TO DOING YOUR ASSIGNMENT CLIENT: My Store Inc. Location: #33/1234 Palm Ave Address: 1234 Palm Ave City: Hialeah State: FL FROM: 6/1/2006 to 6/4/2006 SPECIAL INSTRUCTIONS: Please log into our Web Site at http://www.satisfactionservicesinc.com to View your assignment. Click the large button on the Home Page that says EVALUATORS - CLICK HERE. NOTE: Because of different security settings on individual Web Browsers, you may not be able to log-on to our site when you click the link in this email. If that happens, please copy this address and either paste it or just type it into the address line of your Web Browser: http://satisfactionservicesinc.com Your User Name is JS and your password is 123456. NOTE: For users with Internet services like MSN or Hotmail. Settings may prevent you from logging on to our site from this email. If that occurs please open your browser and type or copy the web site address above. Please call our office at 800-564-6574 if you have any problems accessing > the Web Site. WE NEED EVALUATORS NATIONWIDE INCLUDING YOUR AREA! PLEASE HAVE THEM CONTACT US AT 1-800-564-6574 or (954) 564-6570 OR ASK THEM TO SIGN UP ON LINE AT; http://www.satisfactionservicesinc.com/preps/wbfprep.aspx?Code=eval Thank you. Satisfaction Services Inc." The evaluation in question was deleted due to "No Reply" from the evaluator. Therefore the evaluation could not be filled out because the system will not allow access to the evaluation form until it is accepted. If the evaluation had been accepted, filled out and completed properly, the evaluator would have received payment. If the person with the complaint would like to contact myself and submit proof of directions followed and the completed evaluation/report, I will happily speak with them and provide proof of the blank report as well as the "Deleted No Reply" notification. Thank you for your time. My Best regards, Mickie Caracatsanis Managing Partner, Corporate Satisfaction Services Inc. 800.564.6574 Toll Free

Dear valued evaluators, Satisfaction Services Inc. has been in Business for 17 years. We are a leader in our industry and in continuing to accomplish this our evaluators/mystery shoppers must be able to follow directions. All evaluations have a client specific training document attatached to them, covering all directions and expectations for that individual client. All training documents state that evaluators must accept or reject evaluations within a specified time period and after the evaluation is accepted it must be submitted to us within a specified time period of it's completion, in order to provide our clients with a "real-time" report/evaluation. There is also an email that is sent out to all evaluators after they verbally accept an evaluation. This is the exact email that is sent out to all scheduled evaluators; "Dear Jeanette Smith, We have a new assignment for you. You must log into our Web site and either accept or reject your assignment. If you do not log in within 24 hours of this email we will be forced to replace the visit and you will not be able to do the shop. YOU MUST REVIEW TRAINING INFORMATION PRIOR TO DOING YOUR ASSIGNMENT CLIENT: My Store Inc. Location: #33/1234 Palm Ave Address: 1234 Palm Ave City: Hialeah State: FL FROM: 6/1/2006 to 6/4/2006 SPECIAL INSTRUCTIONS: Please log into our Web Site at http://www.satisfactionservicesinc.com to View your assignment. Click the large button on the Home Page that says EVALUATORS - CLICK HERE. NOTE: Because of different security settings on individual Web Browsers, you may not be able to log-on to our site when you click the link in this email. If that happens, please copy this address and either paste it or just type it into the address line of your Web Browser: http://satisfactionservicesinc.com Your User Name is JS and your password is 123456. NOTE: For users with Internet services like MSN or Hotmail. Settings may prevent you from logging on to our site from this email. If that occurs please open your browser and type or copy the web site address above. Please call our office at 800-564-6574 if you have any problems accessing > the Web Site. WE NEED EVALUATORS NATIONWIDE INCLUDING YOUR AREA! PLEASE HAVE THEM CONTACT US AT 1-800-564-6574 or (954) 564-6570 OR ASK THEM TO SIGN UP ON LINE AT; http://www.satisfactionservicesinc.com/preps/wbfprep.aspx?Code=eval Thank you. Satisfaction Services Inc." The evaluation in question was deleted due to "No Reply" from the evaluator. Therefore the evaluation could not be filled out because the system will not allow access to the evaluation form until it is accepted. If the evaluation had been accepted, filled out and completed properly, the evaluator would have received payment. If the person with the complaint would like to contact myself and submit proof of directions followed and the completed evaluation/report, I will happily speak with them and provide proof of the blank report as well as the "Deleted No Reply" notification. Thank you for your time. My Best regards, Mickie Caracatsanis Managing Partner, Corporate Satisfaction Services Inc. 800.564.6574 Toll Free

Dear valued evaluators, Satisfaction Services Inc. has been in Business for 17 years. We are a leader in our industry and in continuing to accomplish this our evaluators/mystery shoppers must be able to follow directions. All evaluations have a client specific training document attatached to them, covering all directions and expectations for that individual client. All training documents state that evaluators must accept or reject evaluations within a specified time period and after the evaluation is accepted it must be submitted to us within a specified time period of it's completion, in order to provide our clients with a "real-time" report/evaluation. There is also an email that is sent out to all evaluators after they verbally accept an evaluation. This is the exact email that is sent out to all scheduled evaluators; "Dear Jeanette Smith, We have a new assignment for you. You must log into our Web site and either accept or reject your assignment. If you do not log in within 24 hours of this email we will be forced to replace the visit and you will not be able to do the shop. YOU MUST REVIEW TRAINING INFORMATION PRIOR TO DOING YOUR ASSIGNMENT CLIENT: My Store Inc. Location: #33/1234 Palm Ave Address: 1234 Palm Ave City: Hialeah State: FL FROM: 6/1/2006 to 6/4/2006 SPECIAL INSTRUCTIONS: Please log into our Web Site at http://www.satisfactionservicesinc.com to View your assignment. Click the large button on the Home Page that says EVALUATORS - CLICK HERE. NOTE: Because of different security settings on individual Web Browsers, you may not be able to log-on to our site when you click the link in this email. If that happens, please copy this address and either paste it or just type it into the address line of your Web Browser: http://satisfactionservicesinc.com Your User Name is JS and your password is 123456. NOTE: For users with Internet services like MSN or Hotmail. Settings may prevent you from logging on to our site from this email. If that occurs please open your browser and type or copy the web site address above. Please call our office at 800-564-6574 if you have any problems accessing > the Web Site. WE NEED EVALUATORS NATIONWIDE INCLUDING YOUR AREA! PLEASE HAVE THEM CONTACT US AT 1-800-564-6574 or (954) 564-6570 OR ASK THEM TO SIGN UP ON LINE AT; http://www.satisfactionservicesinc.com/preps/wbfprep.aspx?Code=eval Thank you. Satisfaction Services Inc." The evaluation in question was deleted due to "No Reply" from the evaluator. Therefore the evaluation could not be filled out because the system will not allow access to the evaluation form until it is accepted. If the evaluation had been accepted, filled out and completed properly, the evaluator would have received payment. If the person with the complaint would like to contact myself and submit proof of directions followed and the completed evaluation/report, I will happily speak with them and provide proof of the blank report as well as the "Deleted No Reply" notification. Thank you for your time. My Best regards, Mickie Caracatsanis Managing Partner, Corporate Satisfaction Services Inc. 800.564.6574 Toll Free

Dear valued evaluators, Satisfaction Services Inc. has been in Business for 17 years. We are a leader in our industry and in continuing to accomplish this our evaluators/mystery shoppers must be able to follow directions. All evaluations have a client specific training document attatached to them, covering all directions and expectations for that individual client. All training documents state that evaluators must accept or reject evaluations within a specified time period and after the evaluation is accepted it must be submitted to us within a specified time period of it's completion, in order to provide our clients with a "real-time" report/evaluation. There is also an email that is sent out to all evaluators after they verbally accept an evaluation. This is the exact email that is sent out to all scheduled evaluators; "Dear Jeanette Smith, We have a new assignment for you. You must log into our Web site and either accept or reject your assignment. If you do not log in within 24 hours of this email we will be forced to replace the visit and you will not be able to do the shop. YOU MUST REVIEW TRAINING INFORMATION PRIOR TO DOING YOUR ASSIGNMENT CLIENT: My Store Inc. Location: #33/1234 Palm Ave Address: 1234 Palm Ave City: Hialeah State: FL FROM: 6/1/2006 to 6/4/2006 SPECIAL INSTRUCTIONS: Please log into our Web Site at http://www.satisfactionservicesinc.com to View your assignment. Click the large button on the Home Page that says EVALUATORS - CLICK HERE. NOTE: Because of different security settings on individual Web Browsers, you may not be able to log-on to our site when you click the link in this email. If that happens, please copy this address and either paste it or just type it into the address line of your Web Browser: http://satisfactionservicesinc.com Your User Name is JS and your password is 123456. NOTE: For users with Internet services like MSN or Hotmail. Settings may prevent you from logging on to our site from this email. If that occurs please open your browser and type or copy the web site address above. Please call our office at 800-564-6574 if you have any problems accessing > the Web Site. WE NEED EVALUATORS NATIONWIDE INCLUDING YOUR AREA! PLEASE HAVE THEM CONTACT US AT 1-800-564-6574 or (954) 564-6570 OR ASK THEM TO SIGN UP ON LINE AT; http://www.satisfactionservicesinc.com/preps/wbfprep.aspx?Code=eval Thank you. Satisfaction Services Inc." The evaluation in question was deleted due to "No Reply" from the evaluator. Therefore the evaluation could not be filled out because the system will not allow access to the evaluation form until it is accepted. If the evaluation had been accepted, filled out and completed properly, the evaluator would have received payment. If the person with the complaint would like to contact myself and submit proof of directions followed and the completed evaluation/report, I will happily speak with them and provide proof of the blank report as well as the "Deleted No Reply" notification. Thank you for your time. My Best regards, Mickie Caracatsanis Managing Partner, Corporate Satisfaction Services Inc. 800.564.6574 Toll Free