- Report: #135072
Complaint Review: Saturn Of Plano - Plano Texas
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Saturn Of Plano
4041 West Plano Parkway Plano, 75093 Texas, U.S.A.
Phone:
866-831-5249
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Saturn Of Plano ripoff Sold me car as new that was in accident Plano Texas
In May 2000 my wife and I bought a 2000 LS from Saturn of Plano in Plano TX. This is the third Saturn I bought from them.
The LS was a demonstrator with 4,000 miles on it but they said they would treat it as a new auto. At the time we purchased the car we found that the rear bumper was damaged on it so they replaced this before we receive the car.
Shortly after we receive it I noticed that the car had a bad vibration when it reached 70MPH. I took it back and they replaced all the tires on the car. But it still had the same vibration and it started to make a strange noise when the car was turned.
So I took it in again and they found that a part on the front suspension was broken they also found that the coolant reservoir was cracked. After they replaced this it fixed the problem with the vibration and noise. Next I noticed that the car was making a funny sound when it was idling. I looked under the car and noticed that the muffler was not mounted on the rear of the vehicle as it should have.
When I took it back to get it fixed they said that it would cost over $700 to fix it. As I explained to them that this must have been damaged before we bought the car for the following reasons.
A. damaged rear bumper.
B. Front suspension was damaged.
C. Coolant reservoir broken.
All of these occurred before we bought the car and was fixed by the dealership. They said that we must have done it by backing into something (as was done to damage the rear bumper before we got the car) and that they would have noticed it when they worked on the other problems.
I contacted Saturn Customer Assistance Center and stated that they could not do anything because they did not own this dealership and the dealership would not fix this problem unless I paid for it.
I sold the car because I could not trust it as it must have been in a accident before I bought it.
I just want to warn people about this dealership.
Charles
allen, Texas
U.S.A.
The LS was a demonstrator with 4,000 miles on it but they said they would treat it as a new auto. At the time we purchased the car we found that the rear bumper was damaged on it so they replaced this before we receive the car.
Shortly after we receive it I noticed that the car had a bad vibration when it reached 70MPH. I took it back and they replaced all the tires on the car. But it still had the same vibration and it started to make a strange noise when the car was turned.
So I took it in again and they found that a part on the front suspension was broken they also found that the coolant reservoir was cracked. After they replaced this it fixed the problem with the vibration and noise. Next I noticed that the car was making a funny sound when it was idling. I looked under the car and noticed that the muffler was not mounted on the rear of the vehicle as it should have.
When I took it back to get it fixed they said that it would cost over $700 to fix it. As I explained to them that this must have been damaged before we bought the car for the following reasons.
A. damaged rear bumper.
B. Front suspension was damaged.
C. Coolant reservoir broken.
All of these occurred before we bought the car and was fixed by the dealership. They said that we must have done it by backing into something (as was done to damage the rear bumper before we got the car) and that they would have noticed it when they worked on the other problems.
I contacted Saturn Customer Assistance Center and stated that they could not do anything because they did not own this dealership and the dealership would not fix this problem unless I paid for it.
I sold the car because I could not trust it as it must have been in a accident before I bought it.
I just want to warn people about this dealership.
Charles
allen, Texas
U.S.A.
3 Updates & Rebuttals
Julie
Guthrie,Oklahoma,
U.S.A.
Let me see if I get this....
#2Consumer Suggestion
Thu, June 23, 2005
You bought a car, you claim you were ripped off, so you, in your dissatisfaction sold the car, and thus passed on the rip off to some poor unsuspecting person? Sounds like you are just as bad as the dealership.
Heather
Kenner,Louisiana,
U.S.A.
Research your cars before buying
#3Consumer Comment
Thu, June 23, 2005
Next time you buy a demo car or any car that has milage on it, have the dealer sign an avidavit that the car was never in an accident and there was no prior damage to their knowledge such as accidents or whatever, that way you have your @ss covered if you find problems with the car stemming from an accident prior to your puchasing the car, and always ask for or buy your own carfax report on the vehicle to coinside with the avidavit, that way you know for sure what has been reported on the car and you can get the damages fixed for nothing if the dealer says no accident and you find one on carfax.
Bob
Raleigh,North Carolina,
U.S.A.
Don't Blame the Dealer -- Blame GM
#4Consumer Comment
Wed, March 16, 2005
I owned a 2000 LS bought new from an excellent Saturn dealer who tried hard to fix it. The steering wheel vibration at 65-75 mph is a design problem with this car that has troubled many owners. There are at least 3 technical service bulletins starting at tires, moving to lower control arm bushings, and ending with a steering rack modification. These, unfortunately, don't always solve the vibration. The steering racks also fail after signaling this with a whistle when turning left as yours apparently did. No accident required at all. The steering vibration issue wasn't controlled until 2002, and your car may not have been in more than a minor parking lot scrape as the dealer indicated. The coolant overflow tanks can begin to leak without accident damage. This model year is just a plain loser. The 2000 L series was a pure lemon from the gitgo. We now own two Corollas after trading the LS at 21,000 miles. Lesson learned - never buy a car from GM unless it's been out for a minimum of 3 years. By the way, the Firestone Affinity tires make it even harder to fix the vibration. They are the worst trash to ever befoul the word "tire". Be glad you're rid of this piece of garbage.
