Complaint Review: save big.com - unable to localize Internet

On May 1, 2011 I enter bidding of electronic items provides by "save big.com. In order to make bidding I must register using my credit card. By making a bid I must have sufficient fund, so the first amount taken was $ 480. Later one by further involvement of bidding my fund was insufficient, so another amount of $480.00 was taken, furthermore by purchasing a bid $99.00 and $180.00 were taken. In summary I won two items $ 47.43 and $43.71. i was then called by my Citibank and despite a conference call I was told that I have only 680 credit in value of 60 cent per bid, roughly $ 400. I was requested to contact the support department through email, which I did. Both email correspondence are attached for your review. In sum I lost over $ 12,000.00 by winning 2 items in value of roughly $ 51.00.
I appreciate for your professional support to reclaim my money taken by the company. It smelt like a scam.I appreciate for your prompt reply as always. Thx.

From: "SaveBig.com" <[email protected]>
Date: 2. Mai 2011 16:02:11 MESZ
To: "[email protected]" <[email protected]>
Subject: You Won
Reply-To: [email protected]
There are 3 copies on PDF, which I can't attach to the letter. Please let me know , how I can forward them to you. Thx.

home
 
my account
 
auctions
 
how it works
 
buy bids
 
YOU WON, thian!
Auction #20110501-1304234108045


Youve just won the auction! Congratulations and thank you for participating in Auction #20110501-1304234108045. If you havent yet paid the final auction price for this item, be sure to do so within the next 7 days.


The final price for the auction is: $2.40
The next step is to pay for the item you won. If you do not pay for the item within the next 7 days, it will be assumed you no longer want the item. Please pay here:
Go to Auction #20110501-1304234108045
If you have already paid for the item you will receive a confirmation email as soon as the item is shipped. ??Thank you for participating in this auction and kudos again for winning your desired item! Youve clearly got the magic touch!Sincerely, 
SaveBig Customer Support


START BIDDING NOW!
 

home
 
my account
 
help
 
terms & conditions
 
privacy policy
 
We will never ask for your password over the phone
to Unsubscribe, simply click here.
SaveBig.com. All Rights Reserved.
From: "SaveBig.com" <[email protected]>
Date: 2. Mai 2011 16:50:01 MESZ
To: "[email protected]" <[email protected]>
Subject: You Won
Reply-To: [email protected]

home
 
my account
 
auctions
 
how it works
 
buy bids
 
YOU WON, thian!
Auction #20110501-1304234111183

Youve just won the auction! Congratulations and thank you for participating in Auction #20110501-1304234111183. If you havent yet paid the final auction price for this item, be sure to do so within the next 7 days.


The final price for the auction is: $0.11
The next step is to pay for the item you won. If you do not pay for the item within the next 7 days, it will be assumed you no longer want the item. Please pay here:
Go to Auction #20110501-1304234111183
If you have already paid for the item you will receive a confirmation email as soon as the item is shipped. ??Thank you for participating in this auction and kudos again for winning your desired item! Youve clearly got the magic touch!Sincerely, 
SaveBig Customer Support

START BIDDING NOW

home
 
my account
 
help
 
terms & conditions
 
privacy policy
 
We will never ask for your password over the phone
to Unsubscribe, simply click here.
SaveBig.com. All Rights Reserved.
From: Eric Bacon <[email protected]>
Date: 2. Mai 2011 20:44:33 MESZ
To: thian tio <[email protected]>
Subject: [SaveBig.com Customer Support] Re: To whom it may concern, I have contacted my bank and feel that I has become a victim of scam.... (ticket #25420)
Reply-To: "SaveBig.com Customer Support" <[email protected]>


## Please do not write below this line ##
Your most request (#25420) has been updated.
If you need any more help, please feel free to contact us again!


Eric Bacon, May-02 11:43 (PDT):
Hello Thian,
Derrick has forwarded your request to me. It seems you have been an active user of our site. Thanks for being such a great customer. Is there anything about the site that you found unsatisfactory? We really value customer feedback and would like to know how we can improve!
Thanks for trying SaveBig.com!
Eric Bacon?SaveBig.com Customer Support?For helpful auction tips and strategy, make sure to check out our Ebook at http://register.savebig.com/media/www-savebig/ebook/howtosavebig.pdf

thian tio, May-02 09:08 (PDT):
To whom it may concern,?I have contacted my bank and feel that I has become a victim of scam. The real purchase of $ 51 and some change is equivalent of $ 1290.14 taken away from my account. I request a refund of my money taken way from my account.?I hope that you will be willing to grant my request,so I won't need to contact any government institution. ?hank you.

This email is a service from SaveBig.com Customer Support