- Report: #336534
Complaint Review: Savefuel.ca - Petawawa Ontario
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Author Confirmed
Why?
Savefuel.ca
27 Mary Sreet Box 98 Petawawa, k8h-1r8 Ontario, U.S.A.
Phone:
905-2283184
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Savefuel.ca savefuel.ca ripoff took money but no goods Petawawa Ontario
i purchased a book from the above site only to discover that it was an electronic book the whole transaction went well till i wanted to download a copy of the book then no download although a counter said iam downloading i got nothing
then i went to get a refund based on their advertised guarentee of 30 days no hassle policy then things went wrong from there.
i have sent them more than a dozen e-mails and also as many telephone calls to the two numbers on their websitee-mails only get an autoresponder and the voice mail boxs are full also
i noted that the autoresponder numerator went up by over 300 over the weekend. these people need to be stoped in their tracks as they are very well organised
this is fraud and is also concisered credit card fraud too
Peter
summerdale, Alabama
U.S.A.
then i went to get a refund based on their advertised guarentee of 30 days no hassle policy then things went wrong from there.
i have sent them more than a dozen e-mails and also as many telephone calls to the two numbers on their websitee-mails only get an autoresponder and the voice mail boxs are full also
i noted that the autoresponder numerator went up by over 300 over the weekend. these people need to be stoped in their tracks as they are very well organised
this is fraud and is also concisered credit card fraud too
Peter
summerdale, Alabama
U.S.A.
3 Updates & Rebuttals
Anne
Pembroke,Ontario,
Canada
Ebook Download problems
#2UPDATE Employee
Tue, August 26, 2008
Hey Peter, we have shut down our original customer service office, and reopened a new one, new staff, new head supervisor, new customer support staff. So what I would like is to help you out with your problem. We can either get the email download sent to you (and yes, we fixed it) or we can process a refund for you. Please contact me via email: [email protected] My name is Anne Bolle, and I would like to help you, and I am sorry that you got shafted so badly by our former staff.
Peter
summerdale,Alabama,
U.S.A.
save fuel .ca update
#3Author of original report
Tue, July 22, 2008
hi yes i finaly got all of my money refunded only after many telephone calls to canada and many emails too both ammounts in two seperate payments returned to my credit card even though they said that they had allready sent out three seperate checks.in closing i would just say that i would not deal with them again and i would not recomend anybody to deal with them.
Jaco
Petawawa,Ontario,
Canada
You were refunded 3 days after your purchase
#4REBUTTAL Owner of company
Thu, June 26, 2008
Hi Peter, I checked the system and you were indeed refunded on the 3rd of June. As this seems to have resolved you issue, Please remove this post, as we have kept our side of the agreement by providing you a refund. As far the product being a ebook, that fact is clearly posted on our website. My apologies for your misunderstanding. Jaco
