Clifford
San Francisco,#2Consumer Suggestion
Sat, August 28, 2004
I can beat your story on SBC DSL service, Try 15 calls within 3 days and still can't use the service. I recieved a letter from SBC that my service would be on on the 24th of Aug-04 on the 24th, nothing, still dead Call their CS, still not working, told me to call in a couple of hours, each call 30-40 minutes. Finally after 5 calls that day, was told they have until midnight of the 24th to be up and running. Came home from work at 5am on 8-25-04 still dead, call then, another 30-40 minute phone call. Try again when office opens at 8am, they say, wake up at 10am, dead, call again, this time told again to try in a couple of hours. Couple hours later, dead, call again... after around 2pm, lights start flickering on the modem, oh boy finally working, try to install software, get to membership agreement frozen, call again (30-40 mins) try this try that, nothing They say let me help you register by phone then just go to icon, click and sign on, OK cool.... sign on like they say, ID does not exist..... call again, another 30-40 mins, try this try that nothing, try back agin in an hour or two, ok.... try again software goes one step further, can fill out the membership agreement, go to fill out the section with the info I got signup with by their CS Agent, member id not activated yet Call again, 30-40 mins, try this try that, nothing Was told by someone the registration server down, be up by morning, ok, things happen, ok......... come home agian at 5am Thursday, try to sign up again, still down, wake up at 10am, try again, nope Call again (30-40 mins) try this, try that nothing. Finally get to talk to some manager, can't do anything, fill out another service tkt, 10th or 11th so far (I lost count)-I even stopped writing down the numbers they gave me. Gave me a temporary password and sign on name to use. Told me someone would get back to me in 24hrs, Friday get home from work, 5am, nope call again (30-40 mins) nothing, try again after 8 try at 11:30, nope Call again, tell them to discontinue service, I'll go to Comcast or Covad or anybody but SBC they say this time they'll fix it for sure. I told them to cancel my name user id and start as a new customer, anyways after 30-40 mins, nothing they say could be up and running anywhere between 24-72 hours. Instead in the meantiome, I reopen my AOL account or else I have no email. So their great $26 deal costing me now that plus $24.95 for AOL, and I'm still using SBC temp password. What a deal... I hope when SBC is done and over with it, if I live that long, they send me one of those customer surveys to fill out, and if I see one of those kiosks for SBC Yahoo Service, they will be very happy to find me standing there directing people away. They can't get me for slander, I have documented proof... Thank You I may have to go to Michael Finney on 7 on your side to finalize this deal...