- Report: #499450
Complaint Review: SCEA (Sony) - New York New York
-
Author Not Confirmed
Why?
SCEA (Sony)
www.sony.com New York, New York, United States of America
Phone:
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SCEA ,Sony Sony Computer Entertainment of America Sony PS3 firmware update 3.01 crashes systems. New York, New York
I updated my PS3's system firmware to 3.01 upon getting a sytem prompt to do so. After updating the firmware, I was watching a movie, system turned itself off after approximately 5 minutes. I had to hit the master power switch on the back, then the primary on the front to get system back on, ejected my DVD and let my system sit for a couple minutes, and it turned off again. Turned the system on again using master switch on back, but now when I hit the primary on the front the system turns right back off. I called Sony Customer Support, and they said it sounds like customer neglect, but would be happy to fix it for $150. Upon doing research on the internet and talking to other PS3 users, it appears there are thousands of people having the same/similar problems since updating to firmware v3.01.
