- Report: #817427
Complaint Review: ScoreSense - Dallas Texas
Reported By:
Ripped Off in NC -
Shelby, North Carolina, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
ScoreSense
4447 Northe Central Expressway, Suite 110 PMB 406 Dallas, 75205 Texas, United States of America
Phone:
18009727204
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ScoreSense Ripped Off Senior Citizen Dallas, Texas
January 4, 2012
ScoreSense
4447 North Central Expressway
Suite 110 PMB 406
Dallas, Texas 75205
On December 4, 2011 I enlisted a free credit score from
Score Sense. In order to get the score I gave them information from my debit
card to debit $1.00 for handling. On December 12, my checking account was
debited for $29.95. I did not know that
the $1.00 was for a seven day trial and that I would be charged $29.95.
The $29.95 was debited on the eight day. I called Score Sense and talked with James in
Augusta Georgia, reference # 2271151. I told James that I wanted a refund and he
told me that I would here from corporate within 48 to 72 hours. I thought that
I would get a credit.
I did not get a credit by 12/29/2011 and I called Score
Sense again. This time I talked with
Austin at extension 2971. Austin told me
that the credit had been denied. He told
me that sense I had not used their services, corporate probably didnt
understand the first request. Austin
said that he would resubmit the request for credit and I should hear from
corporate by 1/3/2012. Austin said that
he did not see any reason to deny the request.
I told Austin that I would not give up $30.00 without a fight and my
next step would be the Better Business Bureau.
Austin remarked that he understood and that I would get an email from
corporate by 01/3/2012.
I did not receive any correspondence from Score Sense. I believe that I am justly due $29.95 to be
credited back to my account.
1 Updates & Rebuttals
Ken
Colorado,USA
Seniors, myself included, should read the Terms and Conditions posted on the sites they use...
#2Consumer Comment
Tue, January 03, 2012
Here's what you should have read from Score Sense:
8. In order to use the Sites and the Services, You must provide the following information:You must provide valid debit or credit card payment information at time of enrollment in Subscription Services, or at the time of purchase of Transactional Services. We will verify your debit or credit card information before processing your order, including performing an authorization in an amount up to the stated monthly membership fee for all Subscription Services, and/or all fees associated with the purchase of Transaction Services. The authorization amount may count against your debit or credit limit. For Subscription Services which include a free-trial period, if you do not cancel your free trial within the free trial period, you will be charged at the monthly rate in effect at that time for the Subscription Services for which you enrolled. Your debit or credit card (including, if applicable, as automatically updated by your card provider following expiration or change in account number) will continue to be charged each month at the applicable monthly rate unless and until you cancel the Subscription Services. IF THE SERVICES YOU CHOOSE INCLUDE A FREE-TRIAL PERIOD, YOUR FREE TRIAL PERIOD IS MEASURED IN 24-HOUR DAYS. FOR EXAMPLE, IF YOU SIGN UP FOR A 7-DAY FREE TRIAL PERIOD AT 10:00 A.M. ON MARCH 1, 2010, YOUR FREE TRIAL PERIOD WILL EXPIRE AT 9:59 A.M. ON MARCH 8, 2010.You may be required to provide your social security number and other personal information, such as previous addresses, employment, and other names, so that your identity can be verified in order to use some Services.You must provide true, accurate and complete information about yourself as prompted by the applicable form(s) for the Services and, for Subscription Services, to promptly update your information if and when it changes. If you provide any information that is untrue, inaccurate, or incomplete, or we have reason to believe that such information is untrue, inaccurate, or incomplete, we reserve the right to terminate your subscription or void your transaction.
Reading this would have saved you some money and hassle. The rest of the information is on their site at "Terms and Conditions."
Be sure, now, to cancel before you are billed again.
