rosy
lakewood,#2UPDATE EX-employee responds
Thu, August 22, 2002
When you finance a vehicle on your contract they give you payment date and ten days before they add late charge. As an excollector of seawest, I do agree that they are very unprofessional, they do not follow the fair dept collection practice act laws. The company provides an excellent bonus for there collector and collection supervisor so they do whatever it takes to get there payments at the end of the month if delinquency is high and customer has given checking information they will "without customer consent" do a check by phone payment which withdraws money from your account if available plus a fee and nsf if no money available. complaining to supervisor is a total loss because they are the ones who approve these withdrawls. And if you ever called to speak to who ever is in charge, owns, president of company, or ceo to give a complaint of how unprofessional or abuse by collector, as a former operator and collector you are instructed to tell customer to write a letter to the board of directors and they give you there paramount address. These letters then become the laugh of the day and I do admit that some of these letters where very funny but there where a few that i felt should have been directed to the ceo Fred Cooper or Ken Terkel v.p.
rosy
lakewood,#3UPDATE EX-employee responds
Thu, August 22, 2002
When you finance a vehicle on your contract they give you payment date and ten days before they add late charge. As an excollector of seawest, I do agree that they are very unprofessional, they do not follow the fair dept collection practice act laws. The company provides an excellent bonus for there collector and collection supervisor so they do whatever it takes to get there payments at the end of the month if delinquency is high and customer has given checking information they will "without customer consent" do a check by phone payment which withdraws money from your account if available plus a fee and nsf if no money available. complaining to supervisor is a total loss because they are the ones who approve these withdrawls. And if you ever called to speak to who ever is in charge, owns, president of company, or ceo to give a complaint of how unprofessional or abuse by collector, as a former operator and collector you are instructed to tell customer to write a letter to the board of directors and they give you there paramount address. These letters then become the laugh of the day and I do admit that some of these letters where very funny but there where a few that i felt should have been directed to the ceo Fred Cooper or Ken Terkel v.p.
rosy
lakewood,#4UPDATE EX-employee responds
Thu, August 22, 2002
When you finance a vehicle on your contract they give you payment date and ten days before they add late charge. As an excollector of seawest, I do agree that they are very unprofessional, they do not follow the fair dept collection practice act laws. The company provides an excellent bonus for there collector and collection supervisor so they do whatever it takes to get there payments at the end of the month if delinquency is high and customer has given checking information they will "without customer consent" do a check by phone payment which withdraws money from your account if available plus a fee and nsf if no money available. complaining to supervisor is a total loss because they are the ones who approve these withdrawls. And if you ever called to speak to who ever is in charge, owns, president of company, or ceo to give a complaint of how unprofessional or abuse by collector, as a former operator and collector you are instructed to tell customer to write a letter to the board of directors and they give you there paramount address. These letters then become the laugh of the day and I do admit that some of these letters where very funny but there where a few that i felt should have been directed to the ceo Fred Cooper or Ken Terkel v.p.