Bill
Sandwich,#2Consumer Comment
Thu, August 10, 2006
I've been to the site. I know what's there and, more importantly, was is not. Click on the "25 Year Gurantee" graphic and you get...a before/after picture of a deck. Not the verbiage of the 'guarantee', as one would reasonably expect, but a picture of a deck. The warranty - printed by SealMaxx corporate, states that only performance guarantees that had been *previously* represented in writing will be honored by SealMaxx. Naturally, you have no performace guarantee in writing from the salesman. Your warranty, therefore, covers precisely nothing. Not that you're missing out on something spectacular, mind you. The warranty states that even if something is actually covered, the extent of the risk exposure to SealMaxx is re-application of the product. In other words, if SM sprayed distilled water on a deck, when it collapses into a pile of dessicated splinters two years from now, they'll be delighted to come spray distilled water on the new deck. Fool me once, shame on you... I appreciate your concern. I truly do. But I see the way SealMaxx operates and can't help but think that they have sculpted their business model to stay just this side of being legally actionable. In the finally tally, it's your fault for not cancelling the contract when SealMaxx failed to produce a copy of its warranty, despite several attempts to acquire it. That doesn't make the company one iota less sleazy, however, a point you should intend to drive home for anyone who will listen
Ralph
Chicago,#3Consumer Comment
Fri, August 04, 2006
Dave, In a way it's funny.. Sealmaxx can't EVEN SPELL , let alone produce one within the 3 day recision period. This homeowner feels duped, and you pretend not to understand his feelings or thoughts. Evidently, he was able to understand yours!!! You pulled a fast one!!!!!!! Ralph
Dave
Cedar Rapids,#4UPDATE Employee
Thu, August 03, 2006
You just had your job done and you only speak of a warantee? Odd you would have a job done say nothing about the work or quality and post this only about a warantee. You let me know if you have issues with your deck, we will take care of you. Customer Service