#20
Sat, January 26, 2002
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Adolph Their relationship to the company: Consumer Suggestion Rebuttal: Interesting report.....sort of parallels my experience with Sears endorsed installers and contractors, and Sears policies on same. Prior to my retirement I owned a small service business and was contacted two or three times by Sears to become part of their "family" of service providers. The conditions were:[1]Discount my normal charges to Sears [2]Sears was to mark up my services ABOVE my normal price [3]I was to absorb any customer charge-backs or payment disputes between Sears and the customer (which they supplied). Needless to say, this wasn't of even remote interest to me. Four years ago I requested bids on resheeting and reroofing my house and shop. Just for yucks I requested a bid from the "local" Sears endorsed roofing contractor. (Local?...the contractor was from a city 55 miles distant) The salesman showed up, wrote up an estimate paying only cursory attention to the extensive, definite plans I had drawn up to suit my expectations. His bid was OVER TWICE the amount of the next highest bid! When I quizzed him about the wide discrepency in bid amounts he stated that his higher bids were usually accepted for two reasons: [1] Many people solicited a bid ONLY from Sears (and) [2]They were able to put it on their Sears card so it "didn't make any difference" anyway. Most legitimate, reliable service contractors have more business than they can handle. (That was my case) It's my considereed opinion that many Sears endorsed contractors are on the fringes of desirability (IE quality) and not competitively priced, and not able to sustain their business without the helping hand of Sears reaching deeper into the customer's pockets. That's just my opinion, but an opinion I feel is well supported by the forgoing dialogue.