- Report: #1148690
Complaint Review: Sears Home Improvement - Internet
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Sears Home Improvement
Internet, USA
Phone:
(973) 526-5954 ext 41351
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Sears Home Improvement Inaccurate measuring, lack of communication, total kitchen nightmare New Jersey
We contracted with Sears Home Improvement to do a small kitchen renovation. They supplied cabinets, a custom job because our kitchen is odd shaped, but not difficult.
we have had nothing but problems. the initial measuring was poorly done so the cabinets did not reach the ceiling as contracted, 3 cabinets were the wrong size. We are more than a month in and still dealing with a non functional kitchen. Delay after delay, told that contractors would come but they did not show up so we were waiting home all day (time taken off work to do that thing) and just a totally bad experience.
Now we are about to leave on vacation, which we told them months ago, and still the kitchen is a total mess.
Sears Home Improvement are very unprofessional and have huge scheduling and communication problems. Buyer beware. They sub contract everything out and even if you get in writing (as we did) when installers are coming and what they are doing they still do not come and/or arrive without materials and tell us they are double booked somewhere else.
A terrible experience, I have been reduced to tears many nights because my 'dream kitchen' (which we saved years to afford) has become my "nightmare kitchen". Sears, shame on you.
