Former Sears Sales Rep
Oklahoma City,#2UPDATE EX-employee responds
Sun, June 22, 2008
See my report #342824. I wish you the best in getting any money back. Next, I wouldn't buy anything from Sears even if they did make things right and pay what is owed to you. The Dept. of Labor, a state agency, reviewed the facts of my claim, the response from Sears and my reply to Sears response. Prior to receiving the states Order of Determination, I asked the Labor Compliance Officer to make it clear to Sears that I would drop my claim if Sears would just pay what I was requesting. After the Dept of Labor completed a full review of the claim, the department found in my favor and issued the Order. Now Sears has appealed the states order and this will drag on for another 8-9 months. Regardless, I've come this far and put too much time and effort to walk away when all I ask is that Sears do the right thing and pay what is owed to me. No more, but certainly less. Cathy
Former Sears Sales Rep
Oklahoma City,#3UPDATE EX-employee responds
Sun, June 22, 2008
See my report #342824. I wish you the best in getting any money back. Next, I wouldn't buy anything from Sears even if they did make things right and pay what is owed to you. The Dept. of Labor, a state agency, reviewed the facts of my claim, the response from Sears and my reply to Sears response. Prior to receiving the states Order of Determination, I asked the Labor Compliance Officer to make it clear to Sears that I would drop my claim if Sears would just pay what I was requesting. After the Dept of Labor completed a full review of the claim, the department found in my favor and issued the Order. Now Sears has appealed the states order and this will drag on for another 8-9 months. Regardless, I've come this far and put too much time and effort to walk away when all I ask is that Sears do the right thing and pay what is owed to me. No more, but certainly less. Cathy
Former Sears Sales Rep
Oklahoma City,#4UPDATE EX-employee responds
Sun, June 22, 2008
See my report #342824. I wish you the best in getting any money back. Next, I wouldn't buy anything from Sears even if they did make things right and pay what is owed to you. The Dept. of Labor, a state agency, reviewed the facts of my claim, the response from Sears and my reply to Sears response. Prior to receiving the states Order of Determination, I asked the Labor Compliance Officer to make it clear to Sears that I would drop my claim if Sears would just pay what I was requesting. After the Dept of Labor completed a full review of the claim, the department found in my favor and issued the Order. Now Sears has appealed the states order and this will drag on for another 8-9 months. Regardless, I've come this far and put too much time and effort to walk away when all I ask is that Sears do the right thing and pay what is owed to me. No more, but certainly less. Cathy
John
Columbia,#5Author of original report
Thu, August 03, 2006
After SEARS cashed my $500 check and has become silent (no job done, no calls) and after broken promises to deliver my refund, so far I have not received my $500 money back from SEARS. When I called Home Improvement Complaints line at SEARS a rep told me that SEARS is not responsible (hear that!?) NOT RESPONSIBLE to refund me!!! She told me that the con tractor cashd my check (!!!) and he (the contractor) is the one responsible refunding me! Can you believe that? SEARS sends their people to my house, who completely 100% rip me off and now SEARS is not reponsible!!?? Is SEARS going to get away with my $500 just like that? No way!
Thomas
Anderson,#6Consumer Comment
Sun, July 30, 2006
There is a larger 6-brush catpet Hoover steam cleaner for $280 (Sams), but the $150 5-brush is narrower and more maneuverable. Upholstery cleaning tools are included. Hoover also offers a hard floor cleaner for $200 (Sams). All work very well. What did your Sears carpet cleaning cost?
John
Columbia,#7Author of original report
Sun, July 30, 2006
More SEARS experiences. Several weeks ago I hired SEARS franchise (they said they are SEARS franchise) to clean carpets in my house. They sent a guy with a van, but the hose was broken, so they could not do the job on the critical day for me. Then I told him to call his boss and to authorize a $10 payment at LOWE'S nearby so he could go there and purchase a new hose. The boss said "NO".... Wow. Okay, I did not give up yet. Then I told the carpet cleaner that I will give him $20 cash and that he can go and buy the h*e, he called the boss, the boss ok'd (!!) that! Wow, boss won't pay with company's money, but if customer buys then its ok... Well, but I told them that the cost of the hose will have to be deducted from the check I will write to them. The job he did was way to wet in places - he put to much water on my carpet (wood under it) floor in places. Then he wrote me an invoice. He forgot to deduct the $10 I paid for their hose, but they kept the hose. Oh yes, after I reminded, he deducted the $10. So far about "professionalism" of SEARS (trained) people. Never ever SEARS again. God-bye SEARS. I hope you will not become a 120 year old company cause hopefully you'll go bankrupt unless you can still find idiots who will be satisfied with your "services".