- Report: #1389141
Complaint Review: Sears - Internet
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Author Not Confirmed
Why?
Sears
Internet, USA
Phone:
8883046831
Web:
Www.searshomeservices.com
Categories:
Business Rating:
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Sears A&E Sears home improvement High pressure sales. Won't give you an itemized quote, so I didn't buy. Jacksonville Florida
Very high pressure sales, first off. I didn't end up buying, I just want to report this so others know, Sears home improvement are not a real contractor service. They are a high pressure, predatory loan salesmen. We called Sears to a new floor and shower in our bathroom, and get a quote for some lamented flooring in our entry room. We have a 15' X 10' entry room, and a 6' X 4' bath area. Our final quote for both the bath area and entry floor was over $15,000. Without the entry floor, $10,000. The problem is we said repeatedly that we just wanted a quote to price compare, and that we would be financing through home insurance and our funds. But, they kept trying to push us financing through sears, which had a weird predatory loan feel to it all. The sales people seemed really deflated that we refused to sign on right then and there. It, to me, is abnormal to not compare several quotes before taking up a home project. The weirdest thing, they kept trying to sell us on weird "finance now, get a cash rebate" thing. Which I thought was unprofessional. They kept asking me questions like "just think of what you can do with that extra free $1000?" or "wouldn't you like a new tv?" which is totally unprofessional. We are discussing business--we are discussing the exchange of several thousands of MY money, for God's sake! These used car salesman tactics are beyond what I'd expect when discussing getting work done. No other home improvement firm or contractor has acted this way, to date. I'm used to getting a quote, being allowed to think and compare, then calling them back once I've reached a decision. They also kept doing weird, Micro-sexist things to make me feel completely minimized in making decisions. As if, I'm not smart enough, capable enough, to make a decision unless I had my husband there to okay me. Kept calling me the "little woman" or how much "easier things are to clean" with their product, especially "when my husband spills his beer". Ahhhh...what?! And, to boot, they kept not getting to the point, using word salad in their sales pitch, to the point I felt they were disregarding my time. They wasted my time. In the end, we asked for a printed itemized quote to take to the bank. They couldn't provide us with an itemized quote. Said their algorithms don't work that way. I simply refuse to pay for anything unless I know what I'm paying for.
1 Updates & Rebuttals
Unhappy camper
Kentucky,USA
Same thing happened to us
#2Consumer Comment
Fri, October 27, 2017
Sears Home Improvement did the same thing to us. If I had to pick between a timeshare presentation (which I absolutely hate) or Sears Home Improvement sales pitch, I'd pick the timeshare presentation. At least you usually get something out of that. I feel bad for anyone they sucker. I have 4 hours of my life I will never get back after sitting through their high pressure tactics.
