- Report: #1229030
Complaint Review: Sears - Nationwide
Reported By:
debsteph -
Charlotte , North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sears
Nationwide, USA
Phone:
(847) 286-2500
Web:
www.sears.com
Categories:
Business Rating:
(0)
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Sears Sears Holdings Sears is a RipOff - trying to charge me $500 to handle their warranty issue!!!! national Nationwide
DO NOT BUY APPLIANCES FROM SEARS - SEE BELOW:
May 13, 2015
Edward Lampert, CEO
Sears
3333 Beverly Road
Hoffman Estates, IL 60179
RE: HORRIBLE CUSTOMER SERVICE!!!!!!
Dear Mr. Lampert,
My husband and I bought a Bosch dishwasher in Nov 2014 during the Sears 30% off appliance sale. The Panel was defective. The Northlake Store Manager (Kevin) agreed to switch out the defective unit.
We then ordered a KitchenAid KDTE704DSS1 – under the 30% sale price and the dishwasher was supposed to be delivered in Feb. I called Sears customer service several times to check the status since it had been six weeks and we still did not have a decent working unit. Customer service issued a 10% credit for the delay in delivery.
Our actual delivery did not happen until March 9th, 2015, but the delivery driver dented the new dishwasher door. When I pointed it out, I was told by the delivery company that I had to call Sears for a replacement. I then called the Northlake Store Mgr (Kevin) again who (supposedly) reordered the same KitchenAid unit for replacement. Kevin told me I may have to wait a bit – since the same unit was on backorder again.
At the end of April I called to check the status - only to find Northlake store had been closed. I then went to Huntersville NC store – which was also closed.
I called Sears Customer Service and was giving case #3351915. I was told by Myra to reselect an item. I decided to look at the Sears website and find the closest KitchenAid unit to the original KDTE704DSS1 I purchased. I called today and spoke with an agent and then spoke with Supervisor Christina (ID #400599). Christina was the rudest customer service person I believe I have ever spoken with. She told me that they would not honor the 30% appliance sale discount applied to both of my previous defective units. She told me I would have to pay the full list price.
When I inquired about returning the whole item for a full credit so I can buy the KitchenAid unit I want from another store, Christina told me I am stuck with what I have and that I cannot return it now because of time that has passed.
I am perplexed because the delivery delays and defective items are due to no fault of our own.
I must tell you this is the absolute worst customer service I have ever experienced in my life!!! Sears cannot seem to get a non-defective unit to my home, they cannot replace my KitchenAid unit with what I originally purchased, and they will not honor my 30% discount on the unit I request for replacement. Nor will they issue a full credit for me to buy the dishwasher I want from another store. So my $1259.99 dishwasher will now be $1799.99 from Sears. What a racket!!!!
I would like to please have a representative from office the CEO of Sears contact me please.
_________________________________________________________________________________________________
Today I recieved a note back from Sears.com customer service stating the same thing that my 30% appliance sale discount will no apply to my warranty replacement item. I will have to pay $500 to cover their warranty issue.
WHAT CROOKS!!!! NO WONDER SEARS IS GOING OUT OF BUSINESS. THEY JUST QUIETLY SHUT TWO STORES IN CHARLOTTE NC.
