Lee
Sydney,#2Consumer Suggestion
Sat, February 18, 2006
Anytime you see a company that has a Young America, Minnesota address you'll learn that it is most likely a BPO, Business Process Outsource. Young America has several companies that do things like rebates, guarantees and other product support functions. When you ring these people they answer the phone and pretend to be Sears, Dell, Emachines, Sony etc., only they aren't, they may answer a call from a Dell customer and then immediately after a call from an Acer customer. This works for the company as all their operations work is handled off site, it doesn't work because these Young America people don't have the slightest loyalty to the brand or company they represent, they just don't care. I had an issue in 2002 where I was waiting for a $100 rebate check on an Emachines PC purchase, it took 4 months. Just as you said I would ring 3 times in 2 weeks and get wildly different answers from different CSRs. I ended up looking up Emachines CEO, COO, CTO etc and sending them complaints in blue envelopes (it looked like they were getting an invitation or greeting card) I complained noisily about bloody Young America and their bitchee CSRs and the ridiculous expectations they had regarding my patience in the matter. 3 days after the CEO got his "card" I had a check in an overnight envelope stuck in my doorjamb. Do a little research, in todays info age you can find the names of the people who can help, ignore the 1800# at Young America, they don't want to/can't/won't help, call the company you have an agreement with, Sears. Send them emails, faxes and complaints in colored envelopes, it works.
Lee
Sydney,#3Consumer Suggestion
Sat, February 18, 2006
Anytime you see a company that has a Young America, Minnesota address you'll learn that it is most likely a BPO, Business Process Outsource. Young America has several companies that do things like rebates, guarantees and other product support functions. When you ring these people they answer the phone and pretend to be Sears, Dell, Emachines, Sony etc., only they aren't, they may answer a call from a Dell customer and then immediately after a call from an Acer customer. This works for the company as all their operations work is handled off site, it doesn't work because these Young America people don't have the slightest loyalty to the brand or company they represent, they just don't care. I had an issue in 2002 where I was waiting for a $100 rebate check on an Emachines PC purchase, it took 4 months. Just as you said I would ring 3 times in 2 weeks and get wildly different answers from different CSRs. I ended up looking up Emachines CEO, COO, CTO etc and sending them complaints in blue envelopes (it looked like they were getting an invitation or greeting card) I complained noisily about bloody Young America and their bitchee CSRs and the ridiculous expectations they had regarding my patience in the matter. 3 days after the CEO got his "card" I had a check in an overnight envelope stuck in my doorjamb. Do a little research, in todays info age you can find the names of the people who can help, ignore the 1800# at Young America, they don't want to/can't/won't help, call the company you have an agreement with, Sears. Send them emails, faxes and complaints in colored envelopes, it works.
Lee
Sydney,#4Consumer Suggestion
Sat, February 18, 2006
Anytime you see a company that has a Young America, Minnesota address you'll learn that it is most likely a BPO, Business Process Outsource. Young America has several companies that do things like rebates, guarantees and other product support functions. When you ring these people they answer the phone and pretend to be Sears, Dell, Emachines, Sony etc., only they aren't, they may answer a call from a Dell customer and then immediately after a call from an Acer customer. This works for the company as all their operations work is handled off site, it doesn't work because these Young America people don't have the slightest loyalty to the brand or company they represent, they just don't care. I had an issue in 2002 where I was waiting for a $100 rebate check on an Emachines PC purchase, it took 4 months. Just as you said I would ring 3 times in 2 weeks and get wildly different answers from different CSRs. I ended up looking up Emachines CEO, COO, CTO etc and sending them complaints in blue envelopes (it looked like they were getting an invitation or greeting card) I complained noisily about bloody Young America and their bitchee CSRs and the ridiculous expectations they had regarding my patience in the matter. 3 days after the CEO got his "card" I had a check in an overnight envelope stuck in my doorjamb. Do a little research, in todays info age you can find the names of the people who can help, ignore the 1800# at Young America, they don't want to/can't/won't help, call the company you have an agreement with, Sears. Send them emails, faxes and complaints in colored envelopes, it works.
Lee
Sydney,#5Consumer Suggestion
Sat, February 18, 2006
Anytime you see a company that has a Young America, Minnesota address you'll learn that it is most likely a BPO, Business Process Outsource. Young America has several companies that do things like rebates, guarantees and other product support functions. When you ring these people they answer the phone and pretend to be Sears, Dell, Emachines, Sony etc., only they aren't, they may answer a call from a Dell customer and then immediately after a call from an Acer customer. This works for the company as all their operations work is handled off site, it doesn't work because these Young America people don't have the slightest loyalty to the brand or company they represent, they just don't care. I had an issue in 2002 where I was waiting for a $100 rebate check on an Emachines PC purchase, it took 4 months. Just as you said I would ring 3 times in 2 weeks and get wildly different answers from different CSRs. I ended up looking up Emachines CEO, COO, CTO etc and sending them complaints in blue envelopes (it looked like they were getting an invitation or greeting card) I complained noisily about bloody Young America and their bitchee CSRs and the ridiculous expectations they had regarding my patience in the matter. 3 days after the CEO got his "card" I had a check in an overnight envelope stuck in my doorjamb. Do a little research, in todays info age you can find the names of the people who can help, ignore the 1800# at Young America, they don't want to/can't/won't help, call the company you have an agreement with, Sears. Send them emails, faxes and complaints in colored envelopes, it works.