- Report: #1123483
Complaint Review: Sears.com - Hoffman Estates Illinois
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Author Not Confirmed
Why?
Sears.com
3333 Beverly Road Hoffman Estates, 60179 Illinois, USA
Phone:
(847) 286-2500
Web:
www.sears.com
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Business Rating:
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Sears.com Sears Corp Lied twice to me about order placed Hoffman Estates Illinois
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On 2/7/2014 I ordered 4 bunk beds for my 8 children We called Sears using the 800 they told us on the 7th that the beds were available and for the price quoted in the ad on their website the representative told us yes it would be the product described without mattresses. We gladly paid our money and received the receipt for purchase. We then called yesterday 2/12/2014 because the order had not went past processing. We were again told by Sears Representative that all was fine with the order and it would be to our door by 2/19/2014.
Then today 2/13/2014 we received a cancelation notice and refund of the monies spent in my email box. I was dismayed; we have been lied to and this is a sad day for my children when I had to break their hearts and tell them that the bunk beds we purchased were not coming after all. They began to cry and ask why.
I am very upset with Sears and do not think kindly of them lying to me about a purchase that was made they tried to tell me that the item was out of stock, I would believe this if I had not called two prior times to confirm. They realized that they had priced the beds too low and renigned on a contract.
I will never purchase anything from Sears ever again and caution others to stay away they will lie and take your money, keep that money for a long time and then tell you oh, sorry that item is out of stock.
I want my product that they advertised I want my children to be happy and healthy.
2 Updates & Rebuttals
Sears Cares
Hoffman Estates,Illinois,
Sears.com Sears Corp Lied twice to me about order placed Hoffman Estates Illinois
#2REBUTTAL Owner of company
Mon, February 17, 2014
Dear wisemom9,
We appreciate you taking time to post about your recent bunk bed purchase and delivery experience. My name is Mina with the Social Media Support team and from what you described we certainly understand how this has been a dissatisfying encounter with our online customer service. We are truly sorry for the inconvenience we have caused you and your family and we would like to offer our assistance. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (wisemom9), to reference your post to [email protected] and the next available case manager will contact you directly. Again, thank you for posting about your delivery and refund concerns and member services experience; we look forward to speaking with you soon.
Thank you,
Mina H
Social Media Moderator
Sears Social Media Support
Sears Cares
Hoffman Estates,Illinois,
Sears.com Bunk Bed Order
#3UPDATE Employee
Fri, February 14, 2014
wisemom9,
We thank you for letting us know about your recent online order experience with your bunk beds. We would like to apologize foir any confusion and frustration that has brought about during this time. It would be a pleaseure for us to have you speak with one of our dedicated case managers and speak to you in more depth about what occured. Once we have spoken to you, it will allow us to properly research the matter and determine what would be the best option for assistance. At your convenience, please contact my office via email at [email protected]. In the email, please provide a contact phone number and the phone number the bunk beds were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (wisemom0), you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thanks,
Kurt M.
Social Media Moderator
Sears Social Media Support
