- Report: #965463
Complaint Review: Sears.com - Internet
Reported By:
DG -
Cottage Grove, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sears.com
Internet, United States of America
Phone:
18003663028
Web:
www.sears.com
Categories:
Business Rating:
(0)
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Sears.com Sears Horrible Customer Service will Not Refund Money from Cancelled Order! Internet
I purchased a dishwasher at Sears.com on October 17 using my credit card. Two hours after I ordered it I decided I wanted a different brand and cancelled the order. Their customer service said it would take 3 - 5 days for the credit to show up on my account.
To make a long story short, I contacted them seven times. Each time they ended the conversation with "I know you are concerned with regard to your refund, please allow a maximum time frame of 3 - 5 days for your refund". Obviously a script they use. Not once did they ever contact me, I always had to contact them. One idiot told me to call the store where the appliance "would of been delivered had I not cancelled it".
On October 30, I finally called my credit card company and disputed the charge. Today my account was credited. I bought the new dishwasher at (((competitor's name redacted))), in person and even got a Military discount which Sears does not give.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
To make a long story short, I contacted them seven times. Each time they ended the conversation with "I know you are concerned with regard to your refund, please allow a maximum time frame of 3 - 5 days for your refund". Obviously a script they use. Not once did they ever contact me, I always had to contact them. One idiot told me to call the store where the appliance "would of been delivered had I not cancelled it".
On October 30, I finally called my credit card company and disputed the charge. Today my account was credited. I bought the new dishwasher at (((competitor's name redacted))), in person and even got a Military discount which Sears does not give.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
1 Updates & Rebuttals
Searscares
Hoffman Estates,Illinois,
USA
Sears.com | Complaint Review: 965463
#2UPDATE Employee
Thu, November 08, 2012
Dear DG:
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle issues start to finish with one dedicated case manager. We found your post here and wanted to reach out and offer our sincere apologies for the difficulties you encountered receiving credit for the dishwasher you purchased on Sears.com and subsequently canceled. We strive to provide top notch service to each and every one of our customers, and we are sorry to see that we have fallen short of that mark in this instance. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to further discuss your experience and see what can be done to turn things around. This manager would be available for you to speak with for any questions or concerns you have regarding this experience or any future experience you have issues with concerning Sears. We value your business very much and want to make sure that everything that can be done to resolve this issue has been done and also want to alleviate your concerns for any future business with us.
At your convenience please contact our office via email at [email protected] and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (DG) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
