Bob
THOUSAND OAKS,CA.,#2Author of original report
Fri, December 16, 2005
AFTER ONE MONTH MY ORIGINAL COMPLAINT WAS FORWARDED TO THE DISTRICT MANAGER FOR SECOND SPIN (MR. BRUCE KILGOUR). HE CONTACTED ME IMMEDIATELY AND WORKED WITHIN MY SCHEDULE TO MEET THE NEXT TIME I WAS IN THE VALLEY. WHEN WE MET, HE REPLACED MY DEFECTIVE BOX SET, AND GAVE ME A $20.00 GIFT CARD FOR MY TROUBLE -A REAL NICE GESTURE. IT APPEARS THAT THE WEBSITE AND THEIR STORES DO NOT COMMUNICATE MUCH BECAUSE THE ORIGINAL STORE SET UP THE WEBSITE AND THE NEW OWNERS ARE PROBABLY GOING TO BUILD A NEW ONE...............IN EITHER CASE THIS STORE "MADE IT RIGHT" WHEN THE CUSTOMER COMPLAINT MADE IT TO THE RIGHT GUY. SECOND SPIN HAS BEEN "RESTORED" BACK INTO MY SHOPPING HABITS. AS A LOCAL DJ FOR 18 YEARS IT IS IMPORTANT TO ME TO HAVE A GOOD SOURCE FOR USED CDs - SECOND SPIN DOES PROVIDE A WIDE VARIETY OF MUSIC THAT SOMETIMES WILL NOT BE CARRIED AT OTHER USED STORES - I WAS SECRETLY WANTING THEM TO MAKE IT RIGHT BECAUSE I WOULD MISS OUT ON SOME COOL STUFF IF I WOULD HAVE DROPPED THEM FROM MY BUYING CIRCLE! SECOND SPIN ROCKS!
Bob
THOUSAND OAKS,CA.,#3Author of original report
Thu, December 08, 2005
I E-MAILED THE COMPANY ONE MORE TIME AND DID NOT RECEIVE A REPLY..... THEIR ONLINE CUSTOMER SERVICE APPARENTLY IS COMPARABLE TO THE TREATMENT YOU GET IN THEIR STORES - ABSOLUTELY UNACCEPTABLE. DO NOT SHOP AT THIS STORE UNLESS YOU WANT TO REWARD ZERO CUSTOMER SERVICE!!! TRY ROCKAWAY, AMOEBA, OR RECORD TRADER THEY KNOW HOW TO TREAT CUSTOMERS AND HAVE A BETTER SELECTION AND PRICE (THEY DON'T HAVE TO SUPPORT THAT HIGH COST VENTURA BLVD LEASE SPACE)!!! HAPPY SHOPPING!!!