- Report: #1353301
Complaint Review: SECRET SERUM C/O GLF - Lewiston Maine
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Author Not Confirmed
Why?
SECRET SERUM C/O GLF
41 Canal St Lewiston, 04240 Maine, USA
Phone:
800-474-8947
Web:
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SECRET SERUM C/O GLF I called the company and asked how I send the product I don't want back and how I get a refund. I was aked if I opened the package. I told the lady I opened it. How was I suppoded to know what was inside. She told me that its company policy that she can't giv eme a refund and I can't send the product back because I opened the package. Lewiston Maine
I called Secret Serums customer service #. I told the young lady on the phone I wanted to return the unwanted products and I told her I want a refund. She asked me if I opened the package. I told her "yes" I opened the package. "How else was I supposed to know what was in the package?" She told me its company policy that I can't return the poduct if the package has been opened. She said she would remove me from the list and I shouldn't receive any more. I told her that this is rediculas. I oened the package because I didn't know what was inside. How else was I supposed to know what was in the package. She simply stated again that its company policy that they don't except returns when the package is opened. I asker her if there was another number I can call to complain. She said that this is the only number the company has. I asked her if the company is with the BBB. She paused and she said that she didn't know. I told her again that I don't want the product and that this is a rip off and I want my refund. She was quiet and didn't say another word.
I went onto the BBB and Secret Serums C/O GLF is not registered. I couldn't find anything using the database.
I do not want the My Secret Anti-Againg Treatment and I do not want the My Instan Line Filler. I purchased a sample of the product for $5.95. I did not sign up for a VIP membership to receive the product monthly. I feel strongly that this a scam and a complete rip off.
I do not understand how it can be leagal to trap me into purchasing this product. I can't return the product because I opened the packeage it arrived in. How else am I supposed to know what was in the package? I feel this is entrapment and unexceptable. If this a good product and/company they shouldn't force purchases. I want the $176.41 refunded. I want to send the unwanted product back. I ordered a probiotic and I was waiting for it to arrive in the mail. I opened the package expecting it to contain the probiotics.
