disgruntledBizEmp
Portsmouth,#2Consumer Comment
Tue, March 18, 2014
I have recently been diagnosed with a serious brain condition, and have been recieving intense treatment. Sedgewick has been nothing but difficult to deal with, I properly filed the claim as instructed by my employer, Comcast Cable, and was instructed to take the packet I recieved within 1-3 days to my doctor and have them completed and returned in order to have my claim approved. I recieved the packet as promised 2 days after filing the claim as promised, and I immeditly took it to my doctors office. The office staff assured it would be completed and faxed back within 24 hours, and that they would email me a copy of the forms sent as well as the confirmation page their fax machine spit out confirming it was sent and on what date.
A week passes and my claims manager calls to tell me that they have not recieved the paperwork and I only had an additional 2 weeks to return the forms or the claim would be denied. I immeditly (tried) to tell her that the forms were faxed and that I could provide her with the forms my doctor has sent me as well as the fax confirmation form, she continued to talk over me even though I had asked multiple times to have a moment to speak.
I finally firmly asked to speak with her supervisor, her response "Go For It!", then continued to tell me i would not be paid if the forms were not back by blah blah blah. I again demanded a supervisor, she again said I'm seeing if they are available, and kept on repeating the same information over and over. I finally got a supervisor on the phone and the first thing she said was, "is there something I can tell you that Katie hasnt already told you??"
I snapped, I repeatedly asked for her email address so that I could provide the forms they stated were not returned by the doctors office and she again repeated "is there something i can tell you that katie didnt already??" This went on for so long that I finally asked to speak with her supervisor, at which point she hung up on me. I immeditly called the 855 number back and was told by the person that answered that both my claims manager Katie, as well as her supervisor Jess were not in the office today and that I must be mistaken about when I spoke to them. Figures. Worst customer service ever (this coming from a Comcast employee, who's customer service is also TERRIBLE).
CTSHooter
Meriden,#3General Comment
Fri, August 12, 2011
Im with you on this one....
My employer uses them also - hurt my back (outside of work) one time - woke up in the morning and fell as i tried to get up - back was completly messed up - i was out of work for weeks - not able to sit or lay flat..had to sleep in a recliner - the only position that I was able to bear was in the recline position...not flat, but not straight up...numerous letters from my doctors but some doctor at a desk 2K miles away said I was able to sit at a desk and work no problems...
in the end 3 weeks of lost pay....but I guess we should not expect anything more from a company that gets finacial rewards for saving other companies money.